... Security operations teams enlist managed security service providers (MSSPs) to bolster their resources and processes. Cybersecurity leaders attempting to strengthen their security operations must clarify objectives, identify gaps, align stakeholders and set expectations before engaging partners. Insights ...
Analyst(s): Darren Livingstone
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... reporting rated as their least mature capability, heads of Communications need a clear path to leverage data more effectively. Use this three-step process to transition from retrospective reporting to forward-looking decision support. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading ...
... Agentic analytics challenges the role of traditional BI developers, as it increasingly automates several processes within traditional analytics development. Analytics specialists working as BI developers must evolve and look toward analytics engineering and architecture to remain competitive. Overview ...
... conduct agentic AI adoption with business performance as the guiding theme, not efficiency alone. Five characteristics put this approach into practice: process redesign, authoritative data, deterministic controls, reusable platforms and outcome measurement. Insights at a Glance Issue Impact More Detail Gartner ...
... Innovation through AI-enabled WFM processes and changes to vendor partnerships will trigger a wave of investment in WFM technology. HR technology leaders should use this tool to customize RFI and RFP functional requirements and objectively rank vendor proposals. When to Use Directions for Use Gartner ...
Analyst(s): Kelsie Marian | Josie Xing | Sam Grinter | Anand Chouksey | Ranadip Chandra
... and retention. Measure various metrics, offer reporting and data segmentation, and integrate with other tools. B2B marketing automation platforms support demand generation processes at scale. These platforms help marketers capture and qualify leads and accounts, orchestrate marketing-driven engagement across ...
... for automation, the integration of customer service into core enterprise functions, and the increasing use of AI assistants by customers. How is Generative AI shaping the future of customer service? Generative AI is shaping the future of customer service by intensifying the demand for automation and ...
... program or machine’s ability to learn from data at scale and then think, judge and act upon that data like humans do. While other technologies, like robotics, can replicate human action, AI replicates complex, nuanced knowledge work and thinking tasks. It does so using a variety of techniques, including ...
... services? Do I really need a private cloud, or can our workloads that require infrastructure isolation be serviced by virtualization or virtualization automation? How do I choose cloud management platforms and tools for my multicloud environment? IT Operations and Cloud Management for Technical Professionals ...