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Research Jul 2026
... Access Insights Already a Gartner client? Agentic automation is poised to become one of the most transformative trends of modern process automation, but emerging technologies and practices can be difficult to gauge. Enterprise leaders can use this Hype Cycle to understand developing innovations and assess ...

Analyst(s):   Arthur Villa   |   Adam Briggs
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... Client Story Accelerating Digital Transformation via Process Optimization Tina Alvarez, Chief Digital Information Officer of JG Summit Holdings, partnered with Gartner to accelerate digital transformation and develop a scalable AI strategy across the organization’s shared services company. Mission-critical ...
Research Sep 2026
... Gartner client? Business orchestration and automation technology platforms unify process orchestration, connectivity and agentic features to enable enterprisewide automation. This Magic Quadrant assesses 20 BOAT vendors to help guide your business process automation decisions. Strategic Planning Assumption ...

Analyst(s):   Saikat Ray   |   Tushar Srivastava   |   Sachin Joshi   |   Adam Briggs   |   Mike Warren   |   Arthur Villa
Research Oct 2026
... resets expectations and surfaces credible cost-saving opportunities. Insights at a Glance Impact Actions Cautions Reset Expectations With a Credible Automation Plan Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Patrick Quinlan   |   Emily Potosky
Research Aug 2026
... adoption, as adopting AI without context amplifies inefficiencies.These insights highlights innovations in the process intelligence market that can help organizations adopt AI by redesigning processes and providing operational context to AI agents. Insights at a Glance Innovation Storyline Vendor Innovations ...

Analyst(s):   David Sugden   |   Adam Briggs   |   Marc Kerremans   |   Tushar Srivastava
Research Sep 2026
... Access Insights Already a Gartner client? B2B marketing automation platforms (MAPs) enable marketing teams to manage demand generation programs for leads and accounts and orchestrate customer engagement. CMOs can leverage this research to assess market maturity and AI innovations and to identify optimal ...

Analyst(s):   Jeff Cohen   |   Martin DeWitt   |   Upasna Chandna   |   Julian Poulter
Research Feb 2019
... routine, predictable manual processes. Technical professionals delivering process automation and workflow must choose between RPA, BPMS, low-code application and integration platforms using the criteria in this research. Comparison Five Technologies for Business Process Automation Analysis Define the Scope ...

Analyst(s):   Matt Brasier   |   Gregory Murray
Research Aug 2026
... business reason for developing data integrations, who built them, how they’re used and by whom gets lost. Mapping data integration pipelines to business processes is critical to understand the value that data integration contributes to the overall data operations of an organization. Insights at a Glance Impact ...

Analyst(s):   Andy Lee
Research Jul 2026
... client? GenAI and agentic automation are unlocking new efficiencies and strategic value in intelligent document processing solutions. This research offers enterprise applications leaders guidance on navigating adoption and evolving solution strategies in intelligent document processing. Insights at a Glance ...

Analyst(s):   Irina Guseva   |   Shubhangi Vashisth   |   Tushar Srivastava   |   Sachin Joshi   |   Stephen Emmott
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