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Research Nov 2017
... research introduces Gartner's I&T operating model framework and a set of operating model patterns. CIOs can use this framework to accelerate the design process and provide a narrative for communicating the change. Analysis Understand the Fundamentals of I&T Operating Models Use the Business Model and Strategy ...

Analyst(s):   Simon Mingay   |   Ian Cox
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Insight May 09 2022
... Gartner insights to learn about: How a top financial services company successfully piloted finance robotics The average costs of finance robotics Use cases for finance robotics The future state of finance robotics Gartner is a trusted advisor and an objective resource for more than 15,600 organizations in ...
Research Apr 2025
... Access Research Already a Gartner client? Service and support leaders are leveraging business process outsourcing partnerships for more than traditional service delivery, including supporting automation initiatives and improving CX outcomes. Leaders can use this report to benchmark their BPO strategies ...

Analyst(s):   J.J. Moncus   |   Aman Jagdev
Premium Research Jan 2025
... AI will revolutionize CRM, transforming customer-facing processes and impacting industry value chains and business models. Organizations should integrate AI to enhance CRM and customer experience maturity, focusing on data, automation, seamless interactions and strategic technology investments. Scope ...

Analyst(s):   Ilona Hansen   |   Olive Huang
... analyst guidance, best practice insight, and access to global benchmarks, enhancing OQ's internal process design and capabilities. Business impact Successfully implemented globally benchmarked processes, including succession management and effective leadership development programs. Industry Energy and ...
Premium Research Jul 2026
... AI is transforming transportation operations. This research highlights AI use cases in transportation planning that enhance operational processes. Heads of logistics can use these insights to identify and prioritize strategic improvements for transportation planning. Overview How to Use Use-Case Scoring ...

Analyst(s):   Oscar Sanchez Duran   |   Brock Johns
Premium Research Jul 2026
... Combining product portfolio and demand planning meetings dilutes focus and hinders effective decision making. To improve decision clarity and process alignment, heads of supply chain planning should separate these meetings and ensure portfolio decisions are finalized before demand planning begins. Insights ...

Analyst(s):   Ingrid Gonzalez McCarthy
Premium Research Aug 2026
... Marketing operations is a strategic role that orchestrates technology, data, and workflow processes to drive operational excellence within marketing. CMOs can leverage this research to hire leaders who seamlessly integrate these components and guide marketing teams toward AI-driven innovation, maximizing ...

Analyst(s):   Amy Jenkins   |   Jen Kady
Premium Research Jul 2026
... communications visually map common workflows to improve operational efficiency and lead AI transformation. The templates enable teams to identify process gaps and inefficiencies, leverage human and AI strengths at each workflow step, and build actionable improvement plans. When to Use Directions for ...

Analyst(s):   Patryck Allen
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