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Blog Post August 18 2018
... Gurgaon, India What was your first role at Gartner? I was hired as a test lead, and my role was to improve existing quality assurance processes, hire a new team of automation engineers, and automate both web and mobile-based applications by leveraging […] ...
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Research Apr 2024
... U.S. healthcare payers’ prior authorization requirements rely on manual processes that delay access to care and cause financial strain for providers. Product leaders can help healthcare clients solve this by applying automation to the shared core capabilities to deliver mutual sustained value. Overview ...

Analyst(s):   Connie Salgy   |   Amanda Dall'Occhio   |   Roger Benn
Premium Research Sep 2024
... Early adopter tech CEOs are leveraging generative AI across their customer acquisition processes to reduce customer acquisition costs. This research references real-world examples of GenAI, combined with workflow automation and upskilling, reducing CAC by more than 33%. Overview Analysis Gartner Recommended ...

Analyst(s):   Vuk Janosevic
Research Sep 2024
... human-resource-intensive, making them good candidates for AI automation. Sourcing, procurement and vendor management leaders managing IT vendor risk will benefit from evaluating cool vendors embracing these technologies to optimize their processes. Overview Strategic Planning Assumption Analysis Gartner ...

Analyst(s):   Luke Ellery   |   Joanne Spencer
Premium Research Sep 2024
... Europe is a growing market for WMS vendors offering broad, deep localized solutions with a specific focus on automation, cloud and process orchestration, and a growing interregional reach beyond their subregions. Supply chain technology leaders should use this research for insight into this market. ...

Analyst(s):   Dwight Klappich   |   Federica Stufano   |   Rishabh Narang   |   Simon Tunstall
Premium Research Mar 2025
... Streaming analytics, hybrid cloud environments, SaaS, agile architecture and process automation require organizations to create and modernize more integration flows in less time. To accomplish this, software architects responsible for integration should learn the skills identified in this research. ...

Analyst(s):   Matt Brasier
Premium Research Nov 2025
... various stages in their digital transformation journeys. However, AI is disrupting even these transformations. What will business look like when AI and automation change the nature of competition and value, what a customer is, what a product is, your operating model, and the nature of leadership itself? In ...

Analyst(s):   Kristian Steenstrup   |   Hung LeHong   |   Brook Selassie   |   Don Scheibenreif   |   Marc Kerremans   |   Syeda Younus   |   David Furlonger   |   Helen Poitevin   |   Kristin Moyer   |   Christophe Uzureau
Research Jan 2026
... Access Insights Already a Gartner client? Heads of I&O should ensure that cloud engineers possess the technical expertise, automation proficiency and soft skills required to design, deploy and manage secure, scalable cloud environments. Their roles must be clearly defined and aligned with both IT and ...

Analyst(s):   Ted McHugh
Research Jan 2026
... Access Insights Already a Gartner client? AI-driven analytics increasingly influences decisions and automation, yet technical accuracy alone does not ensure business results. Data and analytics leaders should use AI evaluation to build trusted analytics, align outputs with business outcomes, and ensure ...

Analyst(s):   Julian Sun   |   Yogesh Bhatt
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