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Research Jul 2019
... Autonomous Vehicles Platooning Swarming Robotics At the Peak AI in Transportation Intelligent Traffic Management Systems Blockchain in Logistics and Transportation Immersive Experience in Logistics Micromobility Real-Time Visibility Platforms Autonomous Mobile Robots Biometrics in Transportation Zero-Emission ...

Analyst(s):   Ivar Berntz   |   Venecia Liu   |   Thierry Kuperman Le Bihan
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Research Aug 2020
... Platooning Swarming Robotics Supply Chain as a Service At the Peak Flying Autonomous Vehicles AI in Transportation Digitized Freight Networks (Road) Intelligent Traffic Management Systems Blockchain in Logistics and Transportation Immersive Experience in Logistics 5G Autonomous Mobile Robots Sliding Into the ...

Analyst(s):   Venecia Liu   |   Thierry Kuperman Le Bihan   |   Ivar Berntz   |   Pedro Pacheco
Research May 2020
... Application leaders for customer service and support technology who are under pressure to cut costs should first use speech analytics to discover which types of inquiries could be automated or avoided, before addressing improvements in customer engagement via the phone or digital channel. Overview Int ...

Analyst(s):   Steve Blood
Research October 12 2020
... business, support the next-generation workforce and improve customer experience. Gartner found that the usual approaches of centralization, automation and process improvement do not make for successful finance transformation in government institutions. Instead, success depends on government finance becoming ...
Research December 24 2018
... tools that improve decisions, interactions and processes Data preparation tools that improve data analyst productivity and support agile data governance Solutions that incorporate analytics to enable self-service and automation and simplify complex processes Predictive analytics that optimize and embed ...
Premium Research Jun 2026
... Microcontroller semiconductors support communication, cloud integration, advanced security, and AI processing. When physical AI becomes a reality, MCUs will become even more important. Vendors should expand turnkey solutions to enable long-term growth. Insights at a Glance Strategic Planning Assumption ...

Analyst(s):   Masatsune Yamaji
Research Aug 2026
... Access Insights Already a Gartner client? Managing complex processes in physical site operations often relies on limited data and ability to conduct what-if scenario analyses. This research helps vendors position intelligent simulation with digital twins as an agentic AI risk mitigation mechanism, a ...

Analyst(s):   Susan Welsh   |   Peter Kjeldsen
Premium Research Sep 2026
... to address the four most critical buying mistakes in the AI era, building an outcome-centric framework to shift from labor arbitrage to strategic process transformation. Insights at a Glance Strategic Planning Assumption The Core Issue: The 4 Most Consequential BPO Buying Mistakes The Business Impact ...

Analyst(s):   Alan Stanley
Research Aug 2026
... Already a Gartner client? Under budget pressure, legal departments often justify costs rather than demonstrating future value. The result is a budgeting process that protects today’s spend but fails to secure investment in tomorrow’s capabilities. Five data-backed rituals help general counsel shift from budget ...

Analyst(s):   Josema de la Jara
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