... Access Research Already a Gartner client? Hybrid cloud environments pose challenges in management, scalability, performance and automation for cloud-native platforms. This research helps heads of infrastructure and IT operations to adopt infrastructure platform engineering with a product-oriented approach ...
Analyst(s): Carolin Zhou | Elaine Zhang
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... Access Research Already a Gartner client? AI capabilities applied in talent acquisition drive candidate engagement, achieve automation and improve talent outcomes. Talent acquisition leaders can use this assessment to successfully identify and prioritize AI investments. Overview How to Use Use-Case Scoring ...
... Over the next five years, the auto industry will lower expectations for AI and connected services while pushing forward with automation and advanced computing. This report defines the most critical priorities for automotive CIOs and provides key role-focused recommendations. Overview Strategic Planning ...
Analyst(s): Jonathan Davenport | Marco Sandrone | Mike Ramsey | Pedro Pacheco | Gaurav Gupta
... imperative for CIOs and will drive the future of digital banking. To capture this segment, rethink your customer experience digital strategy of speed and automation to instead focus on reassurance and agency. Insights at a Glance Issue Context Impact Brief Implications Gartner Recommended Reading Gartner Research ...
... Access Research Already a Gartner client? As AI and automation shift agent roles to more complex work, reactive coaching falls short. Leaders must implement proactive coaching programs to close skills gaps and deliver on the service’s new mandate to deliver customer and organizational value. Overview ...
Analyst(s): Jonathan Schmidt | Kathy Ross | Melissa Fletcher
... counterparts.”
ANZ CIOs Will Prioritize Cybersecurity, RPA in 2020
Fit enterprises that engage IT to gain competitive advantage have higher adoption rates of contemporary technologies, including cybersecurity capabilities, robotic process automation (RPA) and artificial intelligence (AI). The same enterprises ...
... CSO Update: The New B2B Buying Journey and Its Implication for Sales B2B buying behavior has evolved. Has your sales approach? As B2B buying behavior rapidly changes, traditional sales approaches — no matter how well executed — will dramatically underachieve. For heads of sales to deliver on constantl ...
... improved decision-making in indirect purchasing and software license management, ensuring optimal resource use. Optimize processes by introducing a new IT demand management process and organization, enhancing efficiency and effectiveness. Minimize risks, particularly in information security, through Gartner's ...
... ahead of emerging risks consistently turn to Jim for his proven expertise and actionable insights. Prior to joining Gartner, Jim was a manufacturing process engineer for an automaker. He has also worked as an independent consultant, financial engineer for a high-frequency financial trading organization. ...