... Management Reporting Optimization 3. Dashboarding and Visualization 4. Global Metrics and KPIs 5. Data Management and Governance 6. Invoice to Cash process Valeria Di Maso is a senior finance professional with 15 years experience in financial services, shared services and energy industry at General Electric ...
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... is set to grow at a 13.4% CAGR, from $29 billion in 2024 to $55 billion by 2029, driven by GenAI and agentic AI technologies that enable smarter automation and personalized engagement. Providers can use this document to understand the drivers of CRM marketing software spend growth. Overview Strategic ...
Analyst(s): Julian Poulter | Alexandre Oddos | Roland Johnson | Amarendra . | Kanchi Bindal
... agents in service provision shift skills, team structures, and entry tasks. Rather than viewing agentic AI as a direct human replacement, enterprise automation leaders should strategically assess where “agentification” fits and evolve roles accordingly. Insights at a Glance Issue Context Impact Brief Implications ...
Analyst(s): Shubhangi Vashisth | Deepak Seth | Helen Poitevin
... which slows and frustrates delivery teams. Use this research to shift to adaptive governance — using a mix of governance styles, guardrails and automation to enable faster, safer decisions. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Access Research Already a Gartner client? Customer service and support leaders who invest in automation to scale issue resolution are falling prey to a dangerous assumption — that these issues are unavoidable. To provide the best customer service, leaders must ask themselves: Why react to customer issues ...
Analyst(s): Melissa Fletcher | Emily Potosky | Keith McIntosh | Aman Jagdev
... Modern AI-based supply chain planning technologies allow for the automation of tasks and increased visibility across the value chain, enabling organizations to increase decision-making agility. Supply chain planning leaders must rethink how they structure their organization to deliver against that promise ...
Analyst(s): Pia Orup Lund | Cristina Carvallo | Brenda Westbrook
... Fresh insights on emerging trends Salesforce’s Agentforce 360 agentic AI offerings are Salesforce’s first nondeterministic AI solutions for task automation. This guide for enterprise application leaders evaluates Agentforce 360 against seven strategic fit and operational feasibility factors. Overview ...
Analyst(s): Bern Elliot | Tad Travis | Simon Whight | Jo Liversidge
... Gartner First Takes Fresh insights on emerging trends An already valuable and growing open-source test automation framework, Playwright is gaining ground on commercial vendor capabilities. Software engineering leaders should use this research to evaluate whether this new agentic product fits within their ...