... Executive leaders focused on sustainability can gain insight, efficiency and automation by integrating AI and generative AI into the sustainability capabilities portfolio. Use this research to understand the impact and readiness of AI use cases for sustainability reporting and carbon accounting. Overview ...
Analyst(s): Chet Geschickter | Lillian Oyen-Ustad
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... Access Research Already a Gartner client? Since 2023, MuleSoft has rolled out new pricing metrics for integration, API management and automation, switching to consumption-based models. This research informs software engineering leaders negotiating MuleSoft contracts of these changes and how to negotiate ...
Analyst(s): Hannah Decker | Shrey Pasricha | Max van den Berk
... prepare for standardized, interchangeable AI models and algorithms by prioritizing data readiness, infrastructure orchestration, metadata-driven automation, and AI-infused cost optimization. Overview Strategic Planning Assumption(s) Introduction Analysis Gartner Recommended Reading Gartner Research ...
... translations using AI. Customer service and support and other leaders responsible for translation services should evaluate how this technology can improve automation and lower costs while maintaining quality. Overview Strategic Planning Assumption Introduction Description Benefits and Uses Risks Adoption Rate ...
Analyst(s): Pri Rathnayake | Bern Elliot | Gabriele Rigon
... AI-powered taxonomy automation, knowledge capture, creation and curation are rendering conventional KM practices obsolete. This research helps customer service and support technology leaders to identify KM innovations that enable the transformation of service operations and customer experience. Overview ...
Analyst(s): Drew Kraus | Jennifer MacIntosh | Pri Rathnayake
... emerging trends With Claude Sonnet 4.5, Anthropic seeks to enhance its coding capabilities while diversifying into finance, cybersecurity and office automation. However, this is an incremental improvement, not a breakthrough, and cost concerns remain. AI leaders should selectively evaluate specialized agents ...
Analyst(s): Arun Chandrasekaran | Mark O'Neill | Jeremy D'Hoinne | Tom Coshow | Arun Batchu
... grew to $5.7 billion in 2024 from $1.4 billion in 2023. The market exhibited an astounding growth rate of 320.4%, with adoption picking up pace for automation, creativity, innovation and enhanced efficiency use cases. What You Need to Know Findings: Top-Line Results Gartner Recommended Reading Gartner Insights ...
Analyst(s): Nimit Bali | Varsha Mehta | Radu Miclaus
... insights into the complete end-to-end digital commerce customer journey across digital marketing, routes to market, and operational capabilities (People, process, technology, structure). Mr. Duffin works with senior leaders from both B2B and B2C to influence and shape their digital commerce strategies to deliver ...
... Access Insights Already a Gartner client? AI’s role in digital commerce is growing as organizations require more intelligence and automation to scale commerce across business lines, markets and business models. Digital commerce leaders should shortlist vendors based on suitability for business model, ...
Analyst(s): Mike Lowndes | Sandy Shen | Jason Daigler | Penny Gillespie | Ant Duffin | Aditya Vasudevan