Analyst(s): Magnus Bergfors | Lynne Phelan | Micky Keck | Alex Brady | Kaitlynn Sommers
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... Getronics HCLTech Hexaware Kyndryl LTIMindtree NTT DATA Stefanini Group Tata Consultancy Services Tech Mahindra Unisys Wipro Service Desk Support ODWS Automation North American ODWS Support European ODWS Support Asia/Pacific ODWS Support Device Management User Experience Management Consulting and Advisory ...
Analyst(s): Katja Ruud | Karl Rosander | Joe Trejo | Matt Baldino | Biswajit Maity
... Security architects can build or adopt AI to accelerate threat modeling and minimize barriers to its adoption, enabling faster, more-efficient security processes. Overview Analysis Guidance Gartner Recommended Reading Gartner Insights Abstract ...
... service management practices. This research provides IT operations specialists with a roadmap for deploying foundational ITSM practices and leveraging automation and AI to optimize these practices. Overview Problem Statement Solution Path Diagram Solution Path Gartner Recommended Reading Note 1: Agile Product ...
Analyst(s): Luis Fernandez | Steve White | Tyler Cheney
... Access Research Already a Gartner client? Gains from IT service desk automation have stagnated in recent years. However, developments in AI, especially with regards to agentic AI, can disrupt IT support models. Scenario planning equips heads of I&O to gauge the impact of I&O maturity and AI adoption ...
... Access Research Already a Gartner client? CSPs are making Level 4 automation a major component of their multiyear strategic technology plans, as they invest in cloud- and AI-native tools to increase agility and productivity. Vendors must capitalize on this opportunity by addressing key capabilities for ...
... Access Research Already a Gartner client? AI agents hold great promise for all organizations, bringing AI and automation to the next level. Yet agentic AI still has limitations and is not a miracle cure for all use cases. AI leaders can use this research and the associated assessment framework to demystify ...
Analyst(s): Erick Brethenoux | Leinar Ramos | Pieter den Hamer
... costs, making operational cost-efficiency a critical priority. Providers should help prospects identify customer service interactions best suited for automation, and clearly quantify cost savings, to stand out in an increasingly competitive CX market. Overview Strategic Planning Assumptions Introduction ...
... Insights Already a Gartner client? Financial close and consolidation solutions are evolving with advanced AI capabilities that extend beyond task automation to include data validation and anomaly detection, significantly enhancing compliance and accuracy. CFOs must assess the presence and maturity of ...