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Premium Research Feb 2026
... AI is changing traditional bank operating models by automating processes and changing the relationship between employees and technology. To avoid hitting a ceiling in scaling AI, financial services leaders must measure AI’s impact on operational and technology systems as well as employees. Overview ...

Analyst(s):   Van To
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Premium Research Apr 2026
... Technology spending at banks is rapidly evolving due to changing customer expectations and internal process redesign for AI. Product leaders can kick-start their success in the banking vertical by using these presentation slides to understand 2026 banking trends, market growth and buyer insights. Gartner ...

Analyst(s):   Jeff Casey
Premium Research Apr 2026
... This Excel tool helps CISOs evaluate and model best-, base-, and worst-case scenarios across people, processes, tools, and technology. Use this tool to quantify trade-offs, document assumptions, and compare how different investment decisions impact overall cybersecurity spend. When to Use Directions ...

Analyst(s):   Elizabeth Davis   |   Fadeen Davis   |   Tisha Bhambry
Research Feb 2026
... communications outputs and rebalance the role of the communications function in producing them. CCOs must reprioritize their team’s skills, redesign processes, rethink organizational design and reconceive the function’s differentiated value proposition. Analysis Gartner Insights Abstract ...

Analyst(s):   Patryck Allen
Premium Research Apr 2026
... Governance, risk management, and internal control now focus on AI risks and effective auditing of automated processes. CFOs must prioritize the competencies that will optimize assurance and risk management in an AI-first finance function. Insights at a Glance Issue Impact More Detail Contributors Gartner ...

Analyst(s):   Valeria Miron
... product marketing roles in the desktop workstation division. He began his career as an IT applications programmer, deploying marketing, sales force automation and financial systems for a leading manufacturer of surgical and medical devices. As a Team Manager: Overviews of my team's Healthcare Provider Supply ...
... manage AI-driven solutions. Her thought leadership includes coverage of AI agents in marketing, exploring their transformative impact on campaign automation, customer interaction, and personalization at scale. In her role as a co-lead for Gartner's Maverick Insights program, she challenges organizations ...
Podcast May 07 2026
... Gartner analysts Chiara Girardi and William Candrick break down the most critical shifts, from AI-powered social engineering and behavior risk, to automation in the Security Operations Center (SOC), postquantum urgency, and securing AI agents through modern identity strategies. You’ll learn: Why AI is ...
Premium Research May 2025
... and marketing. Architecture Brief Architecture Use Case(s) Architecture Diagram Architecture Capabilities & Components Core CRM CRM Security CRM Automation CRM Extensibility Customer Data Platform CRM UI & Productivity Tools CRM AI & ML Customer Engagement Channels Digital Commerce Enterprise Platforms ...

Analyst(s):   Simon Whight
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