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Research May 2021
... Processing paper invoices creates unnecessary work for accounts payable teams. Shared services leaders at OpenTactics applied the 80/20 rule to shortlist a handful of suppliers to target in eliminating paper invoices. They then used a competition to incentivize staff to tackle this formidable task. ...

Analyst(s):   Finance Research Team
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Premium Research Apr 2022
... Corporate controllers have a once-in-a-generation chance to transform the close with digital technologies but are hamstrung by a process that isn’t ready for digital. Strengthening the resilience of the close is a more effective way to prepare for digital than optimizing the close. Overview Conclusion ...

Analyst(s):   Finance Research Team
Research Feb 2019
... This library contains a comprehensive list of metrics that shared services leaders use to measure and evaluate the progress of different finance processes. The metrics are classified into two categories efficiency (cost, time, and volume) and effectiveness (quality and impact). Table of Contents Performance ...

Analyst(s):   Finance Research Team
Research Mar 2019
... Accounting-Managed Compliance Workstream Centrally Tracked Contracts Ongoing Challenges Performance Obligations Transaction Pricing Internal Controls Manual Processes Conclusion Recommended by the Authors About This Research Endnotes Gartner Insights Abstract ...

Analyst(s):   Finance Research Team
Premium Research Jul 2026
... Modern identity and access management environments require greater automation, but code-driven approaches do not apply uniformly across IAM. Identity architects must identify where code-driven automation delivers the greatest operational value and where alternative approaches remain necessary. Overview ...

Analyst(s):   Mehmet Yaliman
Research Feb 2019
... organizations interpret and adopt the standard, resulting in greater financial disclosure. This research helps corporate controllers understand the process leading organizations used to craft principles-based disclosures. Adequate Disclosure: Lessons From the SEC Table 1: SEC Staff Comments Surrounding ...

Analyst(s):   Finance Research Team
Premium Research Sep 2026
... Demand for efficient infrastructure delivery continues to rise, necessitating cohesive automation strategies. Infrastructure platform engineers need a unified automation framework that combines human and agentic workflows for infrastructure orchestration and governance across all environments. Architecture ...

Analyst(s):   Lucas Albuquerque
Premium Research Oct 2026
... AI agent hype obscures the broader range of automation tools available to the enterprise. This research maps key automation markets to help technology leaders evaluate comprehensive platforms versus specialist tools based on process risk, accuracy, and cost. Insights at a Glance Issue Impact More Detail ...

Analyst(s):   Saikat Ray   |   Adam Briggs   |   Arthur Villa
Premium Research Sep 2026
... BOAT platforms are redefining enterprise automation as the AI agent control plane, delivering agility, efficiency and governance at scale. As demand accelerates, success will depend on interoperability, predictable economics and measurable business outcomes. Insights at a Glance Gartner Recommended Reading ...

Analyst(s):   Arthur Villa   |   Saikat Ray   |   Arunasree Cheparthi
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