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Research Dec 2025
... Access Insights Already a Gartner client? This document outlines the process along with best practices and resources available to support organizations undergoing benchmarking exercises using the Gartner self-service End-User Services tools. Overview Analysis Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Pankaj Mehta   |   Prachi Tyagi   |   Eric Stegman   |   Aditi Sharma   |   Jamie Guevara
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Research Jun 2025
... a hands-off, autonomous operational environment, I&O leaders should focus investments on differentiated software capabilities like AI networking, automation, security and IoT containment. Overview Strategic Planning Assumptions What You Need to Know Analysis ALE Allied Telesis Arista Networks Cisco (Catalyst ...

Analyst(s):   Christian Canales   |   Tim Zimmerman   |   Nauman Raja   |   Mike Leibovitz
Premium Research Oct 2025
... Management Digital Assistants and AI Agents Editorial Management Employee Insights Frontline Support Multichannel Communications Orchestration and Automation Personalization Platform Architecture and Assurance Platform Extensibility Search, Navigation and Insight Employee Engagement Employee and Workplace ...

Analyst(s):   Jed Cawthorne   |   Priyanka Singh   |   Mike Gotta   |   Helen Poitevin   |   Alexandra Earl
Premium Research Mar 2026
... longer sufficient. As a result, data and analytics strategies must be reimagined with an endgame of being AI-first. The capabilities, competencies and processes required to utilize AI and data must be redesigned to enable decisions orchestrated by both people and machines in near real time. This session grounds ...

Analyst(s):   Alan D. Duncan
Premium Research Apr 2026
... A contracting operating system embeds legal judgment and risk thresholds directly into business decision points, moving the GC’s role from processing contracts to governing the environment in which contracts are handled. Achieving this requires GC to make a deliberate shift: from foundational operator ...

Analyst(s):   Josema de la Jara
Research Mar 2026
... mature, the IT service desk analyst job is shifting, not fully disappearing. Analysts’ new remit will focus more on orchestration, collaboration, and process design. These insights help CIOs understand how the job is changing and take steps to prepare their people and teams. Insights at a Glance The IT Service ...

Analyst(s):   Tori Paulman   |   Chris Laske   |   Mbula Schoen   |   Shawn Murphy   |   Kabeh Vaziri   |   Federico De Silva   |   Lily Mok   |   Chris Matchett   |   Alicia Mullery
Research Apr 2026
... Access Insights Already a Gartner client? Cyber GRC combines cybersecurity management with governance, risk and compliance. Platforms enhance processes for effective risk management and regulatory adherence. Cybersecurity leaders should use these insights to streamline data collection, monitoring and ...

Analyst(s):   Lampis Alevizos   |   Pedro Pablo Perea de Duenas   |   Deepti Gopal
Research Apr 2026
... Already a Gartner client? Software engineering leaders’ top priority is to infuse AI into products. AI application development platforms streamline the process of building AI agents, assistants and multimodal applications. Use this evaluation to identify suitable vendors based on your organization’s needs. ...

Analyst(s):   Mike Fang   |   Steve Deng   |   Jim Scheibmeir   |   Cary Pillers
Research Apr 2026
... optimization solutions is rising as organizations seek to modernize their technology stacks and move away from error-prone, spreadsheet-based manual processes. This Magic Quadrant evaluates the solutions offered by 12 vendors to help buyers find the best one for their needs. Market Definition/Description ...

Analyst(s):   Mark Lewis   |   Luke Tipping
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