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Webinar On-Demand
... your mission-critical priorities. •Elevate the strategic role of customer service and support within the enterprise •Harness the power of AI and automation to enhance service delivery •Build an agile, future-ready organization that delivers measurable value Return to this web page to watch the webinar ...

Analyst(s):   Brady Holbrook   |   Jonathan Schmidt
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Premium Research Nov 2024
... delivery by applying agile methods, collaboration and automation. Technical professionals adopting DevOps must focus on these essential elements to achieve success: business outcomes, culture change, continuous improvement, agile adoption and automation. Overview Analysis Recommendations Conclusion Gartner ...

Analyst(s):   Bill Holz
Announcement May 05 2026
... the following: AI agents, intelligent automation or autonomous technologies. Using technologies such as AI agents, intelligent automation, RPA, digital twins and tokenized assets, autonomous business will move organizations from simple augmentation and automation to true autonomy, where both machines ...
Research February 20 2026
... affect CCOs and their teams in 2024 along with actions to be taken to address challenges related to compliance programs, risk management, and TPRM process. Download our eBook to explore the compliance program trends for CCOs in 2024 and beyond: Define and measure compliance program effectiveness Integrate ...
Premium Research Jan 2026
... often track too many KPIs with little feedback or iteration. To drive tangible business outcomes, leaders should adopt a disciplined, iterative KPI process — aligning priorities, enriching data, and leveraging human expertise and generative AI for insights. Gartner Insights Abstract ...

Analyst(s):   Martin Caren   |   Katy Weber
Premium Research Nov 2025
... face increased response complexity. Supply chain planning leaders can use this research to understand the impact of custom configuration models on processes and identify changes needed to effectively achieve customer and business outcomes. Gartner Research ...

Analyst(s):   Brenda Westbrook
Premium Research Jan 2026
... keep systems stable in fast-changing circumstances. This research proposes a “cyber plasticity” methodology for developing resilient cybersecurity processes that make organizations stronger, no matter which direction the cyber winds blow. Acknowledgments Gartner Insights Abstract ...

Analyst(s):   Research Board Research Team
Premium Research Jan 2026
... AI-driven demand is accelerating a semiconductor supercycle, driving a sustained shortage until 2027 for memory/storage, AI processors and connectivity. Supply chains must rebalance inventory, sourcing and governance as risk shifts from surplus to scarcity. Overview Gartner Recommended Reading Gartner ...

Analyst(s):   Cori Masters
Research Dec 2025
... Access Insights Already a Gartner client? This document outlines the process along with best practices and resources available to support organizations undergoing benchmarking exercises using the Gartner self-service Applications tool. Key Findings Recommendations Summary of Results Gartner Recommended ...

Analyst(s):   Aditi Sharma   |   Prachi Tyagi   |   Pankaj Mehta   |   Jamie Guevara   |   Eric Stegman
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