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Premium Research Oct 2023
... Survey shows CSPs prioritizing technologies such as cloud, AI/ML, security and integration technologies. As CSPs focus on platforms, intelligence and automation, CIOs must involve business and operations leaders to affect operating model changes. Overview Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Amresh Nandan
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Premium Research Feb 2024
... New technology waves reveal that machine proficiency often contends with human psychology. Automation can upset this pairing, while augmentation strengthens it. This report explores how members must orchestrate a cohesive mix of human and machine capabilities to generate value beyond cost savings. Gartner ...

Analyst(s):   Research Board Research Team
Premium Research Jan 2024
... Customer engagement technologies have delivered automation at scale but missed helping organizations build authentic and empathetic relationships. In this collection, we offer IT leaders a different approach: architecting experiences to drive growth in a world of continuous disruption. Strategic Planning ...

Analyst(s):   Don Scheibenreif
Research Jul 2020
... Access Insights Already a Gartner client? While AI is expected to improve customer experience, cost optimization and network automation and contribute to value generation, challenges remain with aligning AI initiatives to business outcomes. We advise CIOs how to strengthen the alignment of AI to business ...

Analyst(s):   Mentor Cana
Premium Research May 2023
... The advent of generative AI marks a dramatic leap forward in the realm of automation. Application leaders responsible for customer service should partner with customer service technology vendors to evaluate and adopt the generative AI product innovations that deliver the most value in the near term. ...

Analyst(s):   Pri Rathnayake
Premium Research Apr 2024
... for networking and IT operations, I&O technical professionals must modularly build enterprise networks to support API integration and event-driven automation. Gartner Recommended Reading ...

Analyst(s):   Jorge Aragon
Webinar On-Demand
... to your vital questions and recommended actions to help you achieve your goals. We'll also discuss the strategic shifts necessary for your people, processes and platforms to excel in this era of continuous, adaptive intelligence. •Discover how perceptive analytics revolutionizes the analytics landscape ...

Analyst(s):   Deepak Seth
Premium Research Aug 2025
... Security champions foster cross-team collaboration, act as enablers and embed security in the software development process (DevSecOps). Organizations with security champions achieve earlier risk identification, leading to fewer security incidents and more secure software. As covered in this video, as ...

Analyst(s):   Johnny Walters
Premium Research Aug 2025
... high-effort check-the-box exercise with little business impact. To ensure the talent review drove value, talent management leaders revised their review process to align with the most critical talent outcomes needed by the business. Case Overview Problem Critical Components Results Recommendations Gartner Recommended ...

Analyst(s):   Jake Moulton
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