... Access Insights Already a Gartner client? The business process services market is undergoing a structural transition, sustaining modest growth amid challenging market conditions. This shift is propelled by rising demand for scalable, AI-powered and industry-specific solutions as the sector moves toward ...
Analyst(s): Scott Frederick | Mohit Khemka | Neha Sethi
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... client? ERP programs still rely on training to manage complexity. Application leaders should redesign processes, roles and systems to simplify execution and reduce training dependency, leveraging AI, automation and in-application guidance to support users during task execution. Insights at a Glance Impact ...
... lack of an automation strategy, competing technology choices and misaligned governance, high-value processautomation is challenging. Here, we provide guidance to enterprise application leaders on platforms, strategies and frameworks to deliver, scale and govern enterprise processautomation. Scope Analysis ...
... Access Insights Already a Gartner client? Enterprises are racing to adopt agentic automation, but overlooking critical operational and architectural factors can lead to costly failures, wasted time, and operational risk. This research summarizes the most common challenges Gartner clients experience and ...
... Agentic automation is conflated by the overlapping capabilities with a range of automation platforms — BOAT, RPA, iPaaS, and low-code, confusing enterprise application leaders to make the right investment. This guide evaluates key factors to assess their strategic fit and operational feasibility for ...
... Takes Fresh insights on emerging trends Enterprise application leaders can leverage Salesforce’s newly unveiled Agentforce Operations to expand processautomation. Two key features, Marshall and Systems Integration Agent, lead the announcement, but Salesforce’s maturity and reach across heterogeneous enterprise ...
... innovations. Driving ROI Through Integrated Robotics: A core principle shared at the event was that you can’t just throw technology at issues. Operations must master process fundamentals and clean up related data before applying automation. When deploying robotics, the hardware is often the easy part; the ...
... Access Insights Already a Gartner client? Process manufacturing CIOs face urgent productivity, energy cost, and regulatory pressures. This Hype Cycle assesses which technologies are mature enough to solve these near-term challenges versus those requiring long-term capability building. Analysis Definition ...
... under pressure to integrate AI agents into their automation strategies while ensuring operational reliability and stability. This research provides a criteria-driven method to select the right mix of deterministic automation and agentic AI automation, ensuring scalable and reliable operations. Insights ...