... In this research, we answer the question "How can I ensure that my recruitment process is diverse and inclusive?" Expand the internal hiring pool beyond traditional channels and build diverse selection teams. More Detail Expand the internal hiring pool beyond traditional channels Build diverse selection ...
Analyst(s): CIO Research Team
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... Use this tool to monitor and communicate the impact of disruptive events, such as COVID-19, on risk profiles. Designing the “right” processes to capture the “right” metrics helps risk management leaders understand and achieve changes in an evolving risk environment. Overview Directions for Use Recommended ...
Analyst(s): Enterprise Risk Management Research Team
... are using scenario-based planning techniques, pausing initiatives to achieve savings and improve reallocation flexibility, and making investments in process digitalization and virtual collaboration tools. Recommended by the Authors Endnotes Gartner Insights Abstract ...
... Field service organizations often deploy field workforce schedule optimization software, only to later revert to manual processes. Customer service and support technology leaders supporting field service can use this research to target areas for optimization and employ techniques for success. Overview ...
... hinges on the vendor’s strategic partnership potential rather than technology alone. Customer service and support leaders must expand their evaluation process beyond technology to avoid common pitfalls and ensure long-term success. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended ...
Analyst(s): Kathy Ross | John Quaglietta | Jason Bridge
... strategic support to their business counterparts by anticipating high-risk business disruptions and leveraging their trend and technology detection processes. They should emphasize the collaborative, agile resources of their innovation programs. Overview Introduction Analysis Gartner Recommended Reading ...
Analyst(s): Darren Topham | Peter Skyttegaard | Tsuneo Fujiwara
... coordinate investments and ensure effective operations. Federal military and civilian IT leaders can learn how the DHA cuts through bureaucratic processes to establish insights and situational awareness to govern IT investments. Overview About This Research Recommended by the Authors Gartner Insights ...
... OKRs to employees’ performance evaluations. In this research, we show how to do this by using an intermediary step to protect the integrity of both processes. More Detail Recommended by the Authors Gartner Insights Abstract ...
... Quality management is the set of people, processes, metrics and technologies a company uses to consistently meet customer needs, manage risk and drive continuous improvement. Today, organizations must navigate the tensions between ensuring quality and enabling resilience and agility. Scope Analysis ...