... Use this tool to monitor and communicate the impact of disruptive events, such as COVID-19, on risk profiles. Designing the “right” processes to capture the “right” metrics helps risk management leaders understand and achieve changes in an evolving risk environment. Overview Directions for Use Recommended ...
Analyst(s): Enterprise Risk Management Research Team
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... are using scenario-based planning techniques, pausing initiatives to achieve savings and improve reallocation flexibility, and making investments in process digitalization and virtual collaboration tools. Recommended by the Authors Endnotes Gartner Insights Abstract ...
... research to understand the fragmentation of third-party risk ownership and how to best support risk monitoring as part of the third-party risk management process. More Detail Recommended by the Authors Gartner Insights Abstract ...
Analyst(s): Enterprise Risk Management Research Team
... Field service organizations often deploy field workforce schedule optimization software, only to later revert to manual processes. Customer service and support technology leaders supporting field service can use this research to target areas for optimization and employ techniques for success. Overview ...
... hinges on the vendor’s strategic partnership potential rather than technology alone. Customer service and support leaders must expand their evaluation process beyond technology to avoid common pitfalls and ensure long-term success. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended ...
Analyst(s): Kathy Ross | John Quaglietta | Jason Bridge
... coordinate investments and ensure effective operations. Federal military and civilian IT leaders can learn how the DHA cuts through bureaucratic processes to establish insights and situational awareness to govern IT investments. Overview About This Research Recommended by the Authors Gartner Insights ...
... Putting in place a consistent process for inquiry enables analyst relations leaders to streamline efforts and ensure that next steps are effectively documented and communicated. Use this research to extract higher value from inquiry and ensure each inquiry is more focused and valuable. Overview Introduction ...
Analyst(s): Beth Snellen | Liz Pellegrini | Melissa Lane
... need. The number of consumer goods companies that are upskilling and reskilling employees corresponds directly with the number that are investing in automation. More can be done, though. CPG supply chains lag other industries in promoting intentional collaboration among staff. Intentional collaboration, ...
... these concerns as well as the process the analysts followed to create the draft Magic Quadrant. We conducted an extensive review of all the interactions of the analyst in question, examined the veracity of peer and vendor review throughout the Magic Quadrant research process, and examined the data informing ...