... information to support enterprise-wide Key Performance Indicators (KPIs). Furthermore, KPIs combining manufacturing, supply chain, and customer service processes are not readily available in packaged Enterprise Resource Planning (ERP), supply chain management, or fragmented plant IT systems. Gartner Research ...
Analyst(s): Roddy Martin
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Utility CIOs must choose technology partners to manage business-critical revenue and customer service processes in transitioning energy markets. This Market Guide provides insights on market directions and leading providers of utility billing and customer service systems. Market Definition Market Description ...
... Digital business is disrupting every industry. In the process, the stakes have increased and a new digital society is emerging that has its own rules and that changes the way we live. CIOs carry a responsibility beyond their own business to help influence what the digital society will look like. Analysis ...
... members regarding their approaches to evolve and transform their finance technology strategy to align with business goals. It highlights the impact of process optimization on financial technology transformation, strategies to ensure scalability in the technology stack, metrics to evaluate the effectiveness ...
... Insights Already a Gartner client? Organizations increasingly look toward design thinking to guide their digital design efforts, but having a design process is often not enough. Enterprise architecture and technology innovation leaders must use the five principles set out in this research to ensure successful ...
... CRM customer engagement centers are customer service technology suites offering externally focused interaction orchestration and internally focused process orchestration. Customer service and support technology leaders can use this Magic Quadrant to find the solution that best fits their needs. Market ...
Analyst(s): Drew Kraus | Pri Rathnayake | Wynn White
... nature and scope, the objectives members hope to achieve, and how members format and segment multi-supplier events. Members also share their views on processes for developing their supplier engagement models and the internal bodies responsible for managing supplier engagement. Gartner Insights Abstract ...
... insight to the evolving customer management BPO services market and reviews key service providers managing marketing, sales and customer service processes. Sourcing, procurement and vendor management leaders should use it to identify providers that align to business needs. Overview Strategic Planning ...