... 174,416 205,221 243,991 Cloud Business Process Services (BPaaS) 61,557 66,339 72,923 Cloud Desktop-as-a-Service (DaaS) 2,430 2,784 3,161 Cloud System Infrastructure Services (IaaS) 120,333 143,927 182,222 Total Market 478,315 563,592 678,790 BPaaS = business process as a service; IaaS = infrastructure as ...
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... Customer Service & Support Practice. “The customer service function has a growing level of influence over AI initiatives. This historically people-and-process driven function has evolved into a technology-focused one.” Customer Service & Support Leaders to Prioritize Technology Literacy in 2025 The customer ...
... expanding content creation responsibilities to reps, enabling them to create knowledge as part of the issue resolution workflow, rather than as a separate process. Invest in proactive delivery of self-service solutions by using customer account, interaction and product usage data to predict customer needs. Simplify ...
... these security functions. That’s triple the levels of 2011.
“You can’t control the hackers. You can control your own infrastructure by using more automation, more outsourcing, and more network-based algorithms,” Mr. Sondergaard said. “Simplify your systems. We must move away from trying to achieve the ...
... workers to maintain awareness of their environments through alerts and performance management, to boost productivity through physical and logical automation, and drive innovation and collaboration with others through connected platforms. Many of them consider the machines working alongside and in support ...
... becomes how an organization can perform network operations at a faster pace. “The answer,” Mr. Winser said, “is building network agility that relies on automation and orchestration, rather than manual inputs and monitoring.” “As things like 5G, cloud maturity, and increase in endpoints will put a strain on ...
... usability of GenAI by allowing models to interact with and create outputs across data in various modalities. Today, many multimodal models offer processing across two or three modalities (e.g., text-to-video or speech-to-image). This will increase over the next few years to include more diverse and new ...
... neglecting the essential prerequisites needed to enable them. They require a structured approach to assess the necessary data, technical skills, business processes and infrastructure. Align stakeholders around investment goals. Vendors often position their technology as being able to “do it all”, and internal ...
... models (DSLMs), is estimated to total $1.1 billion in 2025 (see Table 1). Specialized GenAI models are trained or fine-tuned on industry or business process-specific data. The way DSLMs are developed and deployed results in an impact that exceeds the direct spending they generate. Gartner predicts that ...