... channel management. Third-ranked is banking and securities, in which customer service experiences and upselling to other financial products are core to growth, including through enhanced analytic capabilities.
Detailed analysis is available in the report "Market Share Analysis: Customer Relationship Management ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Alibaba, to disrupt the cloud infrastructure services market rapidly,” said Mr. Nag.
Market leaders such as Google, Amazon, Microsoft, Alibaba and IBM currently dominate global cloud infrastructure services market, and will retain the lead as the market grows.
Gartner predicts that, by 2021, 90% of global ...
... customer service applied to hyper-personalization, and customer experience improvement.
Other areas include physical security or fraud detection and adaptive autonomous systems, such as robots, which constantly learn by the analysis of correlations in time and space of events in different sensory channels ...
... complex geopolitical environment has pushed regulatory compliance to the top of organizations’ priority list. Overall spending on security increased 10.5% in 2019, with cloud security projected to grow 41.2% over the next five years. “This is not just about keeping the ‘bad guys’ out,” said Mr. Lovelock. “It ...
... EMEA has pushed regulatory compliance to the top of the priority list for many organizations. EMEA spending on security will grow 9.3% in 2019 and rise by 8.9% in 2020.
“Globally, security spending is increasing and being driven by the need to be compliant with tariffs, trade policies and intellectual ...
... spectrum of smart machine implementations — including robots, autonomous vehicles, virtual personal assistants (VPAs) and smart advisors — that act in an autonomous (or at least semiautonomous) manner. While advances in physical smart machines such as robots get a great deal of attention, the software-based ...
... 819
-1.0
Total
7,636
13.2
8,299
8.6
Source: Gartner (August 2021)
“In India, with increasing investments on cloud and cyber-security, the prime focus of IT spending by government organizations is on building collaborative partnerships, along with technology solutions. Government ...
... delivering security that moves at the speed of digital business.
As part of a CARTA approach, organizations must overcome the barriers between security teams and application teams, much as DevOps tools and processes overcome the divide between development and operations. Information security architects ...
... business - any cyber event that leads to a disruption to operations or a data breach.” “Ensure that the speed to market does not compromise delivery quality.” “For people to behave in a security-conscious way, remove the friction.” The Future of Cloud in 2028: From Technology to Business Necessity Presented ...