... This research contains multiyear metrics regarding Information Technology (IT) outsourcing. This research contains IT spending and staffing as well as qualitative analyses around management of the sourcing process. Information provided was collected between 2009— 2013 from a global audience. Analysis ...
Analyst(s): Eric Stegman | Linda Hall | Jamie Guevara
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... This research contains an overview of Information Technology (IT) outsourcing metrics. The focus of the research is both on IT spending and staffing as well as qualitative analyses around management of the sourcing process. Information provided was collected throughout 2013 from a global audience. An ...
Analyst(s): Linda Hall | Eric Stegman | Jamie Guevara
... Most modernization initiatives take years to complete, and impact delivery and business outcomes. This presentation deck highlights how IT and application leaders can continuously modernize, and how to give delivery teams the support and guardrails needed to work effectively. Gartner Insights Abstrac ...
... This best practice case study shows how Merck restructured the IT portfolio around platforms, and created new roles and processes to support the platform model. Gartner Insights Abstract ...
... Business leaders often struggle to identify the most valuable digital opportunities. Learn how progressive organizations overcome three common pitfalls in selecting digital investments. Recommended by the Authors Gartner Insights Abstract ...
... As application leaders are increasingly supporting digital business strategies, there is increased emphasis on customer-centric techniques when creating solutions. Use this guide to apply design thinking principles to enable the business to focus on creating solutions that customers want or need. Ove ...
... This research contains multiyear metrics focused on applications support. These key metrics provide a high-level view of support spending, staffing, and quality measures and distributions. Information provided was collected between 2009— 2013 from a global audience. Analysis Overview IT Key Metrics Dat ...
Analyst(s): Jamie Guevara | Linda Hall | Eric Stegman
... As Applications groups undergo organizational transformation, new demands are being placed on metrics. This report discusses how Applications leaders should "unbalance" their scorecards in favor of prioritizing seven critical areas of measurement. Gartner Insights Abstract ...
... Southern Company trained and equipped business-facing IT roles to guide business partners to identify high-value automation opportunities and match them to the most appropriate tool. Application leaders can apply the process detailed here to lay the groundwork for greater success with automation. Ove ...