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Research Dec 2021
... the use of emerging technologies. Nationwide Children’s Hospital case study highlights virtual reality used to deepen empathy and understanding of social determinants of health. Overview Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Healthcare and Life Sciences Research Team
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Premium Research Feb 2024
... experience, but success requires understanding their scope and complexity. Software engineering technical professionals must prioritize developer needs when delivering integrated and sustainable portals as part of platform engineering. Overview Problem Statement The Gartner Approach The Guidance Framework Risks ...

Analyst(s):   Gary Olliffe
... telco interactions. The “Get Support” (Disruptions) experience saw digital uptake rise to 58%, fueling a dramatic NPS swing from −4 to +9. These engineering-led enhancements, guided by Gartner insights, resulted in over 20% Net Promoter Score (NPS) increases across key journeys and a top quartile DCX ...
Research December 07 2019
... eBook to learn how communications leaders can: Develop a strategic approach to social issue engagement Our research shows that most stakeholders react and behave positively toward an organization that takes a stance on social issues. But how do you decide which issues to engage on, and how? Identifying ...
Research November 25 2020
... pandemic response. But remote working reduces many “normal” social interactions people may have — from regular commute buddies to greeting security on entering the building and chatting with colleagues over coffee. This loss of in-person social interactions impacts a person’s neurology in many subtle ways ...
Research December 15 2020
... Gartner’s digital performance benchmarks research compares brands across four key dimensions: site, path to purchase, digital marketing channels and social media. ...
Premium Research Oct 2024
... research collection is part of our four-step playbook designed to help strategy leaders achieve their organizations’ sustainability and environmental, social and governance goals. Use this collection to explore the various frameworks organizations can use to monitor progress on those goals. Analysis Research ...

Analyst(s):   Bettina Tratz-Ryan   |   Kristin Moyer   |   Kevin Lawrence   |   Drew Tanenbaum   |   Laura Rainier   |   Shanna Grafeld   |   Lindsay Azim
Premium Research Nov 2024
... In response to a wave of environmental and social legislation impacting the supply chain, overwhelmed supply chain leaders risk taking a reactive approach. Chief supply chain officers can capitalize on sustainability legislation to position the supply chain for long-term value. Overview Introduction ...

Analyst(s):   Marta Muñoz   |   Laura Rainier   |   Kevin Lawrence
Research Jan 2022
... Rapidly growing legal, economic and social mandates demand new levels of emission management performance. To respond, energy companies must develop proficiency at managing their greenhouse emissions. CIOs are uniquely positioned to orchestrate the required changes across many digital systems. Overview ...

Analyst(s):   Simon Cushing   |   Rich McAvey
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