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Research Oct 2024
... I&O leaders know how to deal with emerging technology disruptions, but they also need to address disruptions beyond technology, such as political, social, economic and legal trends. This research will help I&O leaders better prepare for and mitigate such nontechnology disruptions. Overview Introduction ...

Analyst(s):   Marty Resnick   |   Tony Harvey   |   Alan Stanley
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Premium Research Aug 2024
... core business discipline for organizations to effectively respond. This episode of the D-Suite podcast features insight on how data can be applied to social concerns and how greater access to data can lead to positive outcomes. Overview About the Guests Gartner Recommended Reading Gartner Research ...

Analyst(s):   Sarah James   |   Peter Krensky   |   Donna Medeiros
Research Jan 2025
... apply leading insights, practical guidance and tools to formalize cross-functional brand- and reputation-building efforts, crisis communications and social impact communications. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...

Analyst(s):   Amber Boyes   |   Hertha Meyer
Premium Research Apr 2022
... Communications services provide significant opportunities to address society’s most critical environmental and social goals, including climate related and digital divide. CSP CTIOs must enhance their role to drive the telecommunications industry toward faster progress on internal and external goals. ...

Analyst(s):   Susan Welsh de Grimaldo   |   Mentor Cana
... Disinformation Is Now an Industry How to maintain trust when truth is under mass-scale attack Disinformation is not just everywhere— it’s now delivered at a whole new scale. For organizations and societies that rely on accurate information, AI-powered falsehoods demand stronger defenses. In “A World ...
Research September 19 2019
... category like t-shirts and sneakers? As the race for the next luxury “it sneaker” continues, which luxury brands earned the most social buzz for their sneakers on Chinese social media, and how did they do it? What luxury streetwear collaboration resonated the most with Chinese consumers, and which digital ...
Research Jul 2017
... Tag Management Digital Wallet Virtual Customer Assistants Knowledge Management for Customer Service Mobile Commerce Personalization Engines Social for CRM: Social Feedback Management Digital Coupons for Digital Commerce Enterprise Feedback Management Responsive Design Loyalty Management Systems Climbing ...

Analyst(s):   Mike Lowndes
Research Jul 2019
... Banking and Investment Services Recorded Video Customer Service Virtual Customer Assistants SCM BPO Climbing the Slope Customer Management BPaaS Social for CRM: Social Feedback Management Learning BPO Finance and Accounting BPO Multisourcing Service Integrator SCM BPaaS Entering the Plateau Customer Analytics ...

Analyst(s):   Katie Gove
Research February 14 2024
... Wins 2024 Supply Chain Award MealConnect — Fighting Food Waste and Hunger Congratulations to General Mills, winner of the 2024 Supply Chain Award for Social Impact. In partnership with Feeding America, General Mills has helped develop and scale MealConnect, the only food rescue technology available nationwide ...
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