... Access Insights Already a Gartner client? Software engineering teams are adopting AI tools unevenly due to tool sprawl, rapid AI change, review burden and risk concerns. Reduce this friction through curated developer platforms, funded peer-based learning, platform-harness engineering for coding agents ...
Analyst(s): Aliyah Camacho | Luke Parker | Keith Holloway
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... enterprise productivity, but scalability is severely bottlenecked by agent sprawl, fragmented data, complex integrations, and security risks. Product leaders must implement orchestration layers with behavioral guardrails to deploy agentic AI safely at enterprise scale. Overview Strategic Planning Assumption Analysis ...
Analyst(s): Alfredo Ramirez IV | Ethan Cai | Christine Tenneson | Aakanksha Bansal | Kiumarse Zamanian
... client? Despite vendor hyperbole, an agentless contact center is the least likely, and least desirable, outcome of implementing AI in customer service. The true power of AI lies in amplifying, not erasing, human talent to create value-adding, differentiated service experiences. Strategic Planning Assumption ...
... capture the finance AI market, high-tech executives should focus on meeting the immediate demand for operational reporting and payables automation, while quickly adjusting their product roadmaps to take advantage of the upcoming surge in strategic forecasting demand. Insights at a Glance Issue Impact ...
... As HR leaders shift their AI investments from basic administrative automation to strategic workforce planning, high-technology executives and their teams need to adapt. Success requires balancing immediate sales of fast-ROI operational tools with long-term roadmaps for more strategic use cases. Insig ...
... AI vision intelligence is hitting a maturity wall where legacy workflows cannot absorb probabilistic GenAI outputs. Product and innovation leaders must redefine the minimum viable product to align with the minimum viable workflow, as progress and technical excellence are currently trapped by organizational ...
Analyst(s): Nick Ingelbrecht | Alizeh Khare | Gunjita Mundeja | Laura Heath | Milly Xiang | Akhil Singh
... Vendor management effectiveness is often impacted negatively by weak controls, unmanaged risks, and misalignment with business outcomes. This research helps IT SPVM leaders recognize five failure patterns early and reset vendor oversight before value erodes. Insights at a Glance Strategic Planning Ass ...
... hurdles for a majority of use cases. These challenges reflect organizational and resource constraints. To drive enterprise-scale adoption, product leaders must improve readiness and build adaptable, consultative deployment frameworks. Overview Strategic Planning Assumption Analysis Gartner Recommended Reading ...
... Gartner client? The HCM software market is rapidly evolving as agentic AI addresses key challenges in integration, compliance, and automation. Product managers can capture growth by focusing roadmaps on agent marketplaces, AI agent observability, DSLMs, and interoperability protocols. Overview Strategic ...