... even through 2026. While customer service and support organizations have historically turned to self-service as a way to both reduce assisted service costs as well as respond to the shifting preferences of customers, they have not seen a significant headcount reduction from this focus on self-service. ...
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... Board members regarding their response to cyber incidents or ransomware attacks impacting their third-party partners. It discusses members’ attestation requirements from the impacted partner’s forensic firm to reconnect the systems and their mitigation steps in the absence of attestation. Overview Summary ...
... Gartner client? This guide provides CISOs with a clear, actionable framework for developing a ransomware negotiation strategy that minimizes risk, safeguards business continuity, and enables informed, confident decision-making during high-pressure cyber incidents. Insights at a Glance Strategic Planning ...
... Cybersecurity leaders need to build and maintain skilled workforces, but struggle to implement effective strategies for hiring and retention. This research collection includes best practices for talent management and development to help cybersecurity leaders fill talent gaps and grow their teams. Analysis ...
... highlighting the need for EASM to continuously monitor and secure the external attack surface. This note guides cybersecurity leaders to learn from ratings and reviews shared by end users on Gartner Peer Insights. Overview Gartner Recommended Reading Methodology Gartner Insights Abstract ...
... Uncertainty about securing an organization’s use of AI and conflicting guidance for zero-trust programs hamper maturity. This research helps cybersecurity leaders standardize core principles to align stakeholders, guide architecture decisions and drive consistent, long-term security resilience. Insights ...
Analyst(s): Charlie Winckless | Wayne Hankins | Andrew Lerner
... As organizations adopt modern unified platforms and AI automation to streamline DevOps, cybersecurity leaders face the challenge of guiding security-centered actions for successful AI integration. Use this Toolkit to develop tailored DevSecOps policy and standards to suit the organization’s needs. When ...
Analyst(s): Manjunath Bhat | Angela Zhao | Jason Gross
... Access Insights Already a Gartner client? Despite vendor claims, no universally sovereign (SASE) solution exists. Cybersecurity and infrastructure and operations leaders must compare “sovereign enough” requirements to local market realities before selecting a vendor. Insights at a Glance Impact Actions ...
Analyst(s): Theo de Feligonde | Thomas Lintemuth | Andrew Lerner | Charlie Winckless
... pressure for faster and more automated validation of exploitable exposures and attack paths. This note guides cybersecurity leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading Gartner Insights Abstract ...