... even through 2026. While customer service and support organizations have historically turned to self-service as a way to both reduce assisted service costs as well as respond to the shifting preferences of customers, they have not seen a significant headcount reduction from this focus on self-service. ...
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... infrastructure.”
Top Technology Trends Impacting DevOps Presented by Manjunath Bhat, VP Analyst, Gartner A firm grasp of the top technologies and trends impacting DevOps and agile initiatives will enable I&O leaders to upskill their teams, modernize their practices and adopt new tools. In his session, Manjunath ...
... underpins business continuity, supports data sovereignty and strengthens cyber insurability. Heads of I&O should collaborate across business and cybersecurity functions to address these requirements holistically, reducing operational disruption, governance vulnerabilities, and financial exposure. Insights ...
... struggle to realize the full value of their Microsoft Purview licensing to manage the increasing data security risks from rapid AI adoption. Cybersecurity leaders must understand and optimize Microsoft Purview’s capabilities and licensing to strengthen their data security posture. Insights at a Glance Issue ...
... Access Insights Already a Gartner client? Cybersecurity leaders are preparing for cryptographically relevant quantum computers that will weaken and break today’s cryptography, much of which is provided by vendor technology. Use these insights to assess vendor readiness, refine postquantum roadmaps and ...
... access to applications while simplifying network and security operations. This note guides heads of I&O and cybersecurity leaders to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading Gartner Insights Abstract ...
... The proliferation of AI agents within enterprises is already overwhelming most organizations’ IAM capabilities. Cybersecurity leaders mustact now to build a strong foundation for workload IAM to ensure that the use of AI agents is both secure and scalable. Insights at a Glance Issue Impact More Detail ...
... The CISO role is becoming unsustainable, and burnout is now a critical operational risk. AI, expected to generate productivity gains, is instead amplifying workload. CISOsmust respond by sharing AI governance while scaling AI cybersecurity innovation in sustainable ways. Insights at a Glance Issue ...
... Access Insights Already a Gartner client? Misconfigurations in privacy management tools expose organizations to regulatory noncompliance with data protection and AI laws. Cybersecurity leaders must take three actions to ensure successful adoption of privacy management tools. Insights at a Glance Impact ...
Analyst(s): Bernard Woo | Stefan Dumitrescu | Shadrock Roberts