Research
Mar 2026
... transforming how work gets done, raising the bar for what shared services need to deliver. CIOs must challenge previously held assumptions around labor cost, risk and location to unlock the enhanced value AI enables in shared services. Insights at a Glance Strategic Planning Assumption Impact Brief Actions ...
Analyst(s):
Miles Gibson
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Yanni Karalis
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Jamie Heyes
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Vishnu Kumar
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Galliopi Demetriou
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George Swale
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William Maurer
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Stewart Buchanan
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Maddie Otter