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... disappointing ROI because they are not aligned with customer behaviors. Based on the 2026 State of the Customer Survey, this research helps service leaders align their AI strategy and business case with customer expectations and usage trends. Insights at a Glance Disappointing ROI From Initial AI Investments ...
... technology disruptions will define the future of business systems. Product leaders must prioritize these against the impact on their business over the next five years. These disruptors are a competitive opportunity in the near term but, longer term, will evolve into the standard. Overview Strategic Planning ...
Analyst(s): Alfredo Ramirez IV | Bob Johnson | Anushree Verma | George Brocklehurst | Tuong Nguyen | Matt Milone | Ray Valdes | Bill Ray | Danielle Casey | Alfonso Velosa
... often struggle to control technology costs during negotiations, which rise unpredictably without any direct ROI. Use this toolkit to follow Gartner’s top 10 tips, tactics and tricks to achieve cost savings while securing the best outcomes for the organization during technology contract negotiations. When ...
... Five Top Practices for CIOs to Help Fusion Teams Manage Interdependencies Despite the hype about autonomous, agile teams, the work of fusion teams is highly connected with the work of others within and beyond fusion teams. CIOs must help these teams manage strategic, technical, governance-related and ...
... reaching limits of scalability and performance, requiring product leaders to evaluate new architectures such as neuromorphic computing, a key component in the AI race. Early use cases where neuromorphic computing can be applied include event detection, pattern recognition and small dataset training. Overview ...
... Enterprise AI faces short-term structure issues like data poisoning, API attacks, and open-source agent vulnerabilities. Heads of EA should prioritize governance and secure deployment to protect AI reliability and ensure that their AI strategy can be effectively executed. Insights at a Glance Issue Imp ...
... engineering, and bioscience and healthcare. Billions of dollars in funding investments are signaling strong industrywide bets on domain-specific intelligence where context and use-case specificity are paramount. Product and innovation leaders must take note of this important market focus and plan accordingly ...
... SG&A is weighed down by fixed cost and manual work even as CFOs face margin pressure. To fix this, CFOs must move beyond zero-base budgeting and lead a Zero-Based SG&A Redesign, organizing teams around business outcomes, building an AI-first delivery model, reducing tech waste, and shifting funding from ...