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Research Jul 2026
... Access Insights Already a Gartner client? Trust, ethics and privacy are the real competitive differentiators in the domain-specific model market. Product leaders must combine them with model evaluation capabilities to deliver domain-specific models that exceed buyer expectations for value and tackle ...

Analyst(s):   Anushree Verma   |   Roberta Cozza   |   Apoorva Chhabra   |   Samantha Searle   |   Annette Zimmermann   |   Niousha Bastani
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Premium Research Aug 2026
... Gartner’s 2Q26 AI-Workplace Outlook reveals a continued enablement illusion where mere technology access fails to drive business results. This research equips executive leaders to segment talent, restructure upskilling, and build an outcomes-driven program that scales enterprise AI productivity. Insi ...

Analyst(s):   Emily Rose McRae   |   Diana Sanchez   |   CV Viverito   |   Julia McDowell
Premium Research Nov 2025
... innovation leaders must continuously track signals, patterns, trends and macrotrends to gain actionable insights to anticipate disruption, identify growth opportunities and align strategies with evolving market dynamics. This quarterly report highlights threads that will have a significant impact on strategic ...

Analyst(s):   Aapo Markkanen   |   Apeksha Kaushik   |   Jay Wilson   |   Marty Resnick   |   Christian Harrison   |   Gunjita Mundeja   |   Alfredo Ramirez IV   |   Tsuneo Fujiwara   |   Maria Nelson
Research Nov 2025
... deliver autonomous decision-making and succeed in the AI race. Overview Strategic Planning Assumptions Analysis Gartner Recommended Reading Note 1: How to Use This Document Note 2: Business Value Representation in Patterns Gartner Research ...

Analyst(s):   Ethan Cai   |   Vibha Chitkara
Article July 24 2026
... owns the consequences when AI models drift. That’s why it’s important to assign a single executive leader with authority and budget to oversee and act on AI drift risk. ...
Research Jan 2026
... Access Insights Already a Gartner client? Cloud adoption in banking is accelerating, driven by AI, legacy modernization, and customer-centric innovation. Tech providers must offer sovereign-ready, scalable platforms with embedded AI and talent support to help banks overcome risk, compliance, and procurement ...

Analyst(s):   Colleen Graham   |   Inna Agamirzian   |   Jeff Casey   |   Debbie Buckland
Research Jan 2026
... Vendors that balance AI innovation with robust integrations will gain a competitive advantage. Overview Strategic Planning Assumption Introduction Market Trend Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Christian Canales
Research Jan 2026
... Access Insights Already a Gartner client? Customer service and support leaders’ top priority for 2026 is, yet again, improving the customer service experience. This year, leaders must better balance the charge to transform — through AI, personalization, and value creation — with improving nine foundations ...

Analyst(s):   Lauren Villeneuve   |   Olivia Foster   |   Christopher Sladdin
... Related Gartner resources Future of Work Reinvented 2024 Top Technology and Business Trends for Government Gartner CIO Initiative Accelerators Mission-critical priority Accommodate the technology and cultural shift to a full hybrid environment while ensuring employees across all regions felt included ...
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