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Research May 2026
... Access Insights Already a Gartner client? The CIO’s focus on productivity, growth and AI-led transformation compels heads of EA to align their strategies accordingly. This research will help guide teams to assess business and technology trends to drive productivity within and beyond EA, enhance performance ...

Analyst(s):   Gilbert van der Heiden   |   Andrei Razvan Sachelarescu
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Premium Research May 2026
... Gartner First Takes Fresh insights on emerging trends CSCOs should prepare for rapid shifts in sourcing, industrial investment, energy competition and manufacturing alignment as the May 2026 Trump-Xi summit highlights a shift toward corporate geopolitics. CEOs, capital markets and industrial policy ...

Analyst(s):   Cori Masters   |   Alejandro Santalo   |   Suzie Petrusic
Premium Research May 2026
... including the current landscape and future outlook. Highlights include key trends for banking payment hubs (such as composability, ISO 20022 and AI-powered payment routing), market dynamics and how the market is evolving in 2026. Insights at a Glance Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Debbie Buckland   |   Peter Ryan
Premium Research May 2025
... services leaders of DPES providers must help buyers succeed in a future shaped by AI-infused products and services that seamlessly blend the digital and physical. Overview Analysis Background and Context Conclusion Gartner Recommended Reading Note 1: Differences in Buyer Priorities by Digital vs. Physical ...

Analyst(s):   Brendan Williams
Research Jun 2025
... Access Research Already a Gartner client? Autonomous networks have a significant impact on multiple aspects of CSPs’ managed services operations. CSP CIOs can use this research to understand the implications and plan changes with their managed services capabilities and offerings. Overview Strategic Planning ...

Analyst(s):   Khurram Shahzad
Premium Research Jun 2025
... analytics officer, leverage the opportunity to meet with your key stakeholders face to face, particularly if you have a strategic opportunity to educate them on the value of data and analytics and AI. Tailor your message to be concise, direct and aligned with their priorities. Gartner Research ...

Analyst(s):   Jorg Heizenberg
Premium Research Jul 2025
... This tool helps revenue and retention leaders answer a critical question: Which metrics should I be using to connect customer experience to business impact? Results reveal that growth companies prioritize customer lifetime value, while no-growth companies emphasize retention and churn reduction. Data ...

Analyst(s):   Karly Szczepkowski   |   Maria Marino   |   Radhika Garg
Research Oct 2025
... Access Research Already a Gartner client? Heads of I&O must navigate a dynamically evolving landscape and shifting requirements. Discover five proven actions your high-performing peers use to exceed expectations, accelerate progress, and drive greater business value. Overview Gartner Recommended Reading ...

Analyst(s):   Melanie Freeze
Premium Research Sep 2025
... research addresses the key questions chief sales officers are asking about transforming the sales function for an AI-driven future. It provides insights on leadership, identifying use cases, managing change and developing talent strategies. Overview Introduction Analysis Gartner Recommended Reading Gartner ...

Analyst(s):   Antra Sharma   |   Dan Gottlieb
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