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Premium Research Sep 2025
... research addresses the key questions chief sales officers are asking about transforming the sales function for an AI-driven future. It provides insights on leadership, identifying use cases, managing change and developing talent strategies. Overview Introduction Analysis Gartner Recommended Reading Gartner ...

Analyst(s):   Antra Sharma   |   Dan Gottlieb
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Premium Research Sep 2025
... Customer service and support leaders must navigate rapid technology innovation to deliver consistent, high-quality customer experiences. This research highlights the key business objectives driving software purchases, guiding product leaders to align their positioning with evolving buyer needs. Strategic ...

Analyst(s):   Alexandre Oddos
Premium Research Sep 2025
... In 2Q25, banking and investment CIOs focused on legacy system modernization and AI adoption. AI boosted productivity, but implementation barriers remain. Use these insights to refine priorities and benchmark AI maturity with peers. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Van To   |   Benjamin Seesel
Premium Research Oct 2025
... disrupted by unexplored business requirements. Data and analytics leaders must follow a business-led approach to identify and prepare for the new ERP system’s future-state data requirements by following the guidance outlined in this research. Gartner Research ...

Analyst(s):   Sue Waite   |   Robert Anderson
Premium Research Aug 2025
... Despite vendor hyperbole, an agentless contact center is the least likely, and least desirable, outcome of implementing AI in customer service. The true power of AI lies in amplifying, not erasing, human talent to create value-adding, differentiated service experiences. Strategic Planning Assumption ...

Analyst(s):   Daniel O'Sullivan   |   Patrick Quinlan
Premium Research Oct 2025
... capabilities can distract technology leaders from an actionable AI strategy. Focus on what matters most: setting realistic expectations for AGI development, adopting practical approaches, tracking emerging technology trends, and establishing essential governance for future readiness. Overview Strategic ...

Analyst(s):   Frank Buytendijk   |   Deepak Seth
Premium Research Aug 2025
... becoming increasingly intertwined. CIOs need to understand the key trends and take appropriate actions to maximize their investments. At a Glance Overview Noteworthy Events, Key Initiatives and Activities Top Strengths and Challenges Trending Topics Vendor Market Coverage Notes Gartner Insights Abstract ...

Analyst(s):   Jason Wong   |   Thomas Murphy   |   Dan Wilson   |   Kyle Davis   |   Aadil Nanji   |   Robert Thanaraj   |   Adam Preset   |   Ed Anderson   |   Jim Hare   |   Craig Roth   |   Sandeep Unni   |   Nader Henein   |   Robert Anderson
Research January 27 2026
... more. Highlights from this issue include: The DNA of Top Sales Organizations The Chief Sales Officer Leadership Vision for 2025 5 Sales Priorities CSOs must address in 2025 Driving Pipeline Growth in 2025 ...
Research Nov 2025
... Access Insights Already a Gartner client? This Magic Quadrant assesses top revenue enablement vendors as the market pivots to AI-driven, consolidated platforms. Trends include agentic AI, compliance, and ROI-focused outcomes. Use this research to identify vendors that align with your workflow, integration ...

Analyst(s):   Bill Yetman   |   Melissa Hilbert   |   Doug Bushée
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