... broad CRM footprint and beyond, AI and agentic innovation, unified data, scalable solutions, and large partner ecosystem make it the company to beat in the AI-enabled CRM and customer experience AI race. But AI is creating a unique window for competitors to catch up with innovation and disruption. Overview ...
Analyst(s): Kyle Davis | Ilona Hansen | Pri Rathnayake | Julian Poulter | Kyle Davis
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... the Top 10 Trends Impacting Infrastructure and Operations for 2020 Analysts Explore Top Industry Trends at Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2019, December 9-12 in Las Vegas Gartner, Inc. highlighted the trends that infrastructure and operations (I&O) leaders must start ...
... the Gartner Supply Chain Top 25 to benchmark their performance and make the business case for supply chain transformation. About the Gartner Supply Chain Top 25 Superior supply chains don’t just push products – they deliver on the business’s purpose. The Gartner Supply Chain Top 25 is the standard for ...
... Access Insights Already a Gartner client? Cybersecurity leaders adopting zero-trust strategies need technologies that accelerate deployment. This Hype Cycle will help them prioritize technology innovations that advance the enterprise’s zero-trust security posture. Analysis Definition: Why This Is Important ...
... Gartner First Takes Fresh insights on emerging trends The importance of cloud sovereignty —data, operational and technological —has been multiplied by ongoing geopolitical turmoil. CISOs should consider if “just sovereign enough” offerings can meet their enterprise risk management needs, and if the trade-offs ...
Analyst(s): Lydia Leong | Charlie Winckless | Harry Collinge
... Healthcare Payer CIO Top Actions for 2022 Explore critical technology and industry trends to focus on. Analyst(s): Connie Salgy, Bryan Cole, Mandi Bishop, Kate McCarthy U.S. employers paid an average of $13,728 per employee in healthcare costs in 2020— an increase of more than 50% in the last decade alone ...
... Access Insights Already a Gartner client? Product analytics (PA) evolved into unified, semi-autonomous user behavior intelligence platforms. Digital analytics systems have converged. Product leaders should prioritize PA platforms with agentic AI, MCP servers, and AI agent performance metrics to accele ...
Analyst(s): Adrian Lee | Andrew Newman | Vivek Tomar
... organizations build, deliver and operate software. This Hype Cycle helps leaders evaluate innovations, prioritize investments and respond to disruption in software engineering. Strategic Planning Assumptions Analysis Definition: Why This Is Important Business Impact Drivers Obstacles User Recommendations ...
... Access Insights Already a Gartner client? Leaders are expected to set the strategy and lead their organizations to growth through the fast pace of change in the AI era. Accelerating leaders’ impact today requires redefining leadership effectiveness around AI-driven transformation, continuous adaptation and ...