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Premium Research May 2025
... market with a CAGR of over 11%, projected to $116.9 billion in 2028. Driven by changes in spending, technological developments and buyer demands, tech services leaders can capture revenue opportunities by aligning with and executing on these top market forces. Overview Strategic Planning Assumptions Analysis ...

Analyst(s):   Tarun Rohilla   |   Bryan Haley
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Premium Research Jun 2025
... Estimating the value of smart robots, a critical component of the AI race, is critical to appropriate investment, monetization and go-to-market decisions. The Markov decision process helps product leaders build economic models incorporating the value of tasks executed by smart robots, driving robot ...

Analyst(s):   Anthony Bradley   |   Bill Ray
Premium Research Jul 2025
... demonstrate return on investment. Product leaders must quantify edge AI business value, as part of “smart” product investment, development and go to market. Our model supports estimating edge AI business value, including a client story where a manufacturer saved nearly $1.3 million per month in lost resources ...

Analyst(s):   Anthony Bradley   |   Eric Goodness
Premium Research Jun 2025
... Generative AI innovation is driving increased investment in conversational AI and pushing product leaders to create solution roadmaps to enhance their capabilities or risk being passed up in the AI race. Overview Analysis Gartner Recommended Reading Note 2: VA/NLP Innovation Characteristics Gartner Research ...

Analyst(s):   Akhil Singh   |   Danielle Casey
Premium Research Jun 2025
... In the AI race, estimating value is essential for investing in emerging technologies like advanced virtual assistants. Product leaders can use a Markov decision process to quantify monetary business value, which is proportional to the value of the intelligent roles an advanced VA executes at scale. ...

Analyst(s):   Annette Jump   |   Anthony Bradley
Premium Research Jul 2025
... However, the industry is generating significant market hype. To maintain organizational relevance amid AGI’s excessive level of hype, product leaders must use intermediate progress toward AGI to deliver real business value. Overview Strategic Planning Assumption Analysis Gartner Recommended Reading Gartner ...

Analyst(s):   Barbara Sibley   |   Frank Buytendijk
Premium Research Jul 2025
... Emerging AI disruptions will define the future of technology. Product leaders must prioritize these against the impact on their business over the next five years. These disruptors are a competitive opportunity in the near term but, in the longer term, will evolve into the standard. Analysis Research Highlights ...

Analyst(s):   Nick McQuire   |   Kristin von Manowski
Premium Research Sep 2025
... This presentation provides a quarterly overview of significant legal and regulatory changes and recommended action items for General Counsel across eight risk terrains. When to Use Directions for Use Contributors Gartner Recommended Reading Gartner Research ...

Analyst(s):   Abbott Martin   |   Chris Audet   |   Alissa Lugo
Premium Research Jul 2025
... Despite significant investments in generative AI, most organizations are not seeing the productivity gains they expected. Drawing on insights from our latest digital worker survey, this research reveals what is blocking value and the actions application leaders can take to deliver measurable impact. ...

Analyst(s):   Tori Paulman
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