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Research Jul 2026
... Access Insights Already a Gartner client? As IT environments grow more complex, managed IT services are moving beyond basic cloud and automation to deliver converged intelligence and AI-first ecosystems. SPVM leaders should use this Hype Cycle to assess the maturity of emerging managed IT services whe ...

Analyst(s):   Jess Aggio   |   Nathan Davie
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Research Jul 2026
... Access Insights Already a Gartner client? Enterprise communication services are evolving rapidly due to AI, new business models and as-a-service growth. This Hype Cycle helps CSP product leaders evaluate emerging innovations to make urgent roadmap decisions and maintain market competitiveness. Analysis ...

Analyst(s):   Khurram Shahzad
Research Jun 2026
... Access Insights Already a Gartner client? Technology-led innovation continues to reshape bank customers’ needs and bank technology investments. Bank CIOs can use this research to drive digital transformation, track industry-shaping innovations and prioritize technology investment strategies accordingl ...

Analyst(s):   Alistair Newton
Research Jul 2026
... Access Insights Already a Gartner client? K-12 CIOs need to separate hype from true capabilities to ensure that their organizations achieve broader objectives. This Hype Cycle evaluates both mature and emerging innovations to protect organizational data, enhance learning, drive innovation and support ...

Analyst(s):   Steve Mate   |   Saher Mahmood
Research Aug 2026
... Access Insights Already a Gartner client? Cloud platforms offer scalable infrastructure that is well-suited to supporting the development and delivery of AI applications and solutions. Cloud computing reliably delivers traditional IT capabilities, but its value is now extending as the foundation for d ...

Analyst(s):   Ed Anderson   |   David Smith
Research Jul 2026
... informs learning and development leaders about the latest technology innovations in the market. The insights into learning technologies help L&D leaders assess and prioritize investments, evaluate maturity and timing, and factor in potential adoption risks. Analysis Definition: Why This Is Important Business ...

Analyst(s):   Jeff Freyermuth   |   Lee-Anne Vallée
Research Aug 2026
... Access Insights Already a Gartner client? AI governance technologies operationalize an organization’s AI policies by providing oversight, risk management, compliance, observability and security across the AI life cycle. This Hype Cycle identifies the technologies that will help organizations implement ...

Analyst(s):   Lauren Kornutick   |   Priya Sundararaman   |   Svetlana Sicular   |   Sumit Agarwal
Research Jul 2026
... Insights Already a Gartner client? AR programs that lack robust operational practices often fail to meet business needs and expectations. This MCP focuses on leveraging the principles of operational excellence, including the usage of templates and technologies, to support the creation and execution of mature ...

Analyst(s):   McKenzie Smith   |   Melissa Lane
Research Jul 2026
... Access Insights Already a Gartner client? I&O automation is undergoing a transformation driven by agentic AI, delivering greater value, efficiency and agility. Heads of I&O driving automation initiatives can use this Hype Cycle to deliver these efficiencies, drive innovations, upskill their teams usin ...

Analyst(s):   Chris Saunderson
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