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Article September 30 2026
... Cybersecurity for CIOs: Build Resilience and Mitigate Risk in the AI Age AI-driven attacks are faster and smarter, requiring resilient, proactive cybersecurity. By Ed Gabrys and Mike Ramsey | May 15, 2026 Strong CIO leadership transforms cybersecurity into a growth advantage Cybersecurity is a strategic ...
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Premium Research Aug 2025
... Product leaders are harnessing Voice AI, a subset of conversational AI, to transform voice into a dynamic customer experience (CX) channel. By leveraging advanced transcription, translation and interactive capabilities, they’re delivering superior CX and driving deeper engagement. Overview Strategic P ...

Analyst(s):   Manoj Bhatia
Article July 23 2026
... 9 Must-Read Business Books for 2026 From boardroom dynamics to the ethics of AI, these books offer more than ideas; they provide actionable insights for leaders navigating complexity. December 16, 2026 These business books will push your boundaries Great leaders aren’t just focused on the next quarter ...
Premium Research Feb 2026
... In 2026, CIOs must monitor and plan for emerging AI risks that threaten market position, undermine operational stability, inflate costs, and undermine AI business value. CIOs should take immediate actions to mitigate these risks in order to protect the viability and long-term health of their organization ...

Analyst(s):   Sarah Watt   |   Ed Gabrys   |   Ethan Budgar   |   Chet Geschickter   |   Lauren Wheatley   |   Stewart Buchanan
Conference June 17 - 18
... engineering leaders' challenges and emerging trends. A: Leading Through Technological Change Enterprise application leaders as translators, influencers and value creators. This track will explore the leadership qualities and strategies needed to deliver value in an age of unprecedented technological change ...
Premium Research Jul 2026
... We recently deployed our 2026 Technology Trends Survey for Customer Service and Support. In the report below, we share insights about service and support leaders’ channel strategies, use of agentic AI, and adoption of agentic AI-friendly platforms. Insights at a Glance Issue Impact More Detail Contributors ...

Analyst(s):   Daniel O'Sullivan   |   Kim Hedlin
Webinar July 15 2026
Learn which technology trends will have the greatest impact on service and support and how to make smarter investment and procurement decisions.
Research Nov 2025
... AI’s value thesis rests on its inevitability and the scale of its impact. 3Q25 showed dents in AI’s armor, accelerating it deeper into the Trough of Disillusionment. AI solutions and services will fall into those depths, taking providers with them, unless product leaders act now and continue to do so ...

Analyst(s):   Christy Ferguson   |   Adam Woodyer   |   Chrissy Healey   |   Alastair Woolcock   |   Rajesh Kandaswamy   |   Mark McDonald   |   Anthony Bradley   |   John Lovelock   |   Eric Goodness
Conference Highlight September 22 2026
... innovation as AI accelerates both opportunity and disruption. In the opening keynote, Christopher Mixter, VP Analyst at Gartner, explored four opportunities for chief information security officers to improve the effectiveness of their cybersecurity programs. Key Takeaways Is Dark AI The Apocalypse or Just ...
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