... insights on emerging trends CMOs must prepare as Amazon’s block of Meta’s Muse AI signals a broader battle to govern AI agents and command customer experience. To protect first-party customer data and ad spending, CMOs must treat AI agents as a distinct customer class governed by transparent, opt-in frameworks ...
Analyst(s): Lizzy Foo Kune | Jason Daigler | Mark O'Neill | Manoj Bhatia
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... Gartner First Takes Fresh insights on emerging trends Product leaders should see the release of OpenAI Dots and Meta Muse as confirmation that delegated agents join buyer attention as a driver of adoption. Providers will need to find a way to be the agent’s default. Soon, the most frequent users of ...
Analyst(s): Akif Khan | Nicole Greene | Elisabeth Torres-Schulte | Mark Petty | Lizzy Foo Kune | Mehmet Yaliman
... client? AI-native organizations are designing finance functions around agentic AI, flatter structures, and outcome-aligned teams. CFOs can use emerging trends — “tiny” finance teams, reinvented middle-management layers with heightened importance of individual contributors, and high-agency talent — to reshape ...
Analyst(s): Brian Stickles | Shankar K | Hakan Gunaydin
... Gartner First Takes Fresh insights on emerging trends CIOs should prepare for a future where new infrastructure financing strategies influence the future of AI as much as technology innovation. NVIDIA’s partnership with major Wall Street firms aimed at mobilizing more than $500 billion is a prime example ...
... insights on emerging trends CHROs should treat SAP’s planned acquisition of TechWolf as a wake-up call. Skills intelligence is becoming a foundational data layer for HR. SuccessFactors and TechWolf customers should assess how skills intelligence supports their AI strategy and seek clarity on SAP’s plans ...
Analyst(s): Gaurav Rajandekar | Rania Stewart | Josie Xing | Rachel Chiaro | Jeff Freyermuth
... Gartner First Takes Fresh insights on emerging trends Customer service and support (CSS) leaders face pressure to modernize systems with AI under constrained budgets. Microsoft’s new Contact Center Intelligence offers a way to add agentic AI without platform replacement. CSS leaders should assess whether ...
Analyst(s): Pri Rathnayake | Jason Bridge | Megan Fernandez | Drew Kraus
... Gartner First Takes Fresh insights on emerging trends Heads of I&O and EA stand to gain greater control of their AI models’ operating environment as Mistral’s announcement of open-weight models updates AI market assumptions about who oversees access to AI, where models run and whether organizations ...
Analyst(s): Joe Antelmi | Fred Ganter | Nitish Tyagi | Caragh O’Carroll | Sushovan Mukhopadhyay | David Smith
... Gartner First Takes Fresh insights on emerging trends Heads of I&O can build out AI data center infrastructure with prefabricated modular data centers to expedite deployment and avoid lost operational revenue. NVIDIA’s new DSX POD architecture creates new momentum for PMDCs, but accounting for power ...
Analyst(s): Autumn Stanish | Tony Harvey | Gaurav Gupta | Mark Jaggers | Enrique Castera