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Premium Research Jan 2025
... CPaaS and CCaaS platform features, combined with AI, are providing powerful tools to improve customer experience. Product leaders need to focus on positive business outcomes as measured by KPIs like average handling time and mean time to resolution when building their CPaaS and CCaaS solutions. Overview ...

Analyst(s):   Manoj Bhatia
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Research Dec 2024
... transform the delivery of IT services. Gartner collects data around cloud spending from the IT Budget and Efficiency Benchmark Tool and other sources on a year round basis. This analysis provides insight into cloud spending from that dataset. Overview Gartner Research ...

Analyst(s):   Eric Stegman   |   Shaivya Kaushal   |   Aditi Sharma   |   Jamie Guevara
Research Dec 2024
... Access Research Already a Gartner client? As organizations adopt generative AI, cloud AI adoption and spending will surge. This shift to move more workloads to the cloud for its scalability and flexibility will be driven by the need to handle the computational demands of large language models and othe ...

Analyst(s):   Kumar Dhir
Research Jan 2022
... utility companies with financial and operational challenges for years to come. Utility CIOs should consider the impacts of electricity market volatility on their IT strategy, operating model and spending. Overview Strategic Planning Assumptions What You Need to Know Note 1: The Energy Transition Defined ...

Analyst(s):   Lauren Wheatley   |   Zarko Sumic
Premium Research Mar 2024
... This presentation describes the business context for companies in 2024 through the priorities of their CEOs. It also contains additional detail on the likely future direction of development for AI. Gartner Research ...

Analyst(s):   Research Board Research Team
Research Apr 2025
... services and optimizing costs. Insights from our Legal Budget & Efficiency Benchmark will help GCs make informed, strategic spending and staffing decisions in 2025 to scale legal services. Overview Data Insights Gartner Recommended Reading Gartner Research ...

Analyst(s):   Legal and Compliance Research Team
Premium Research Oct 2024
... compare their talent and risk management practices and key quality metrics. It provides data on peers’ gaps and challenges in building new competencies and managing risk, as well as insights into changes in quality metrics over the past four years. Gartner Research ...

Analyst(s):   Kriti Jain   |   Mónica Pellerano
Premium Research Oct 2024
... Many CMOs worry their teams cannot keep their skills up to date with today’s constantly changing environments. Learn how RTI International promotes continuous employee learning through self-directed development goals that are supported by the organization. Case Overview Gartner Recommended Reading Gart ...

Analyst(s):   Nicholas Mortensen   |   Michael Ro   |   Devon Weidemann
Research Jul 2017
... Organizations are increasingly focusing outward on their business ecosystems to fuel innovation. To capitalize on these opportunities, CIOs must develop a proactive strategy for engaging in their business ecosystems, and select the right mix of business and technology to support this strategy. Opportunities ...

Analyst(s):   Kristin Moyer   |   Yefim Natis   |   Ray Valdes   |   Marcus Blosch   |   Paolo Malinverno   |   Betsy Burton   |   Saul Brand   |   Neil Osmond
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