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Premium Research May 2026
... Fresh insights on emerging trends Enterprise applications leaders must avoid general-purpose AI for critical enterprise workflows, given ServiceNow’s move to push governed AI specialists into Microsoft 365. This move signals that SaaS value has shifted to domain specialism. Leaders must deploy domain- ...

Analyst(s):   Johan Jartelius   |   Olga Martí   |   Simon Whight
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Research Mar 2026
... Access Insights Already a Gartner client? Legacy knowledge transfer methods create risk and “knowledge debt” in managed services transitions. This note outlines four key trends — AI-driven knowledge management, process mining, hyperautomation, and readiness assessments — that enable leaders to enhance ...

Analyst(s):   Shubham Rathore
Research Apr 2026
... outsourcing to scale capabilities, reduce costs, and speed up automation and AI adoption. This research outlines the trends in the outsourcing industry, as well as the areas leaders must address to unlock greater value from their partnerships. Overview Market Definition Market Description Market Direction ...

Analyst(s):   Brady Holbrook   |   Rupinder Chandhok
Research Apr 2026
... most significant technology investment. CAEs can use this research to understand the audit management software market and gain insight into current trends. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Market Recommendations Gartner Recommended Reading ...

Analyst(s):   James Bourke
Research Apr 2026
... is intensifying, driven by those advancing AI, cloud-native integration, and advanced security adaptation. Evolving portfolios to align with these trends is a critical opportunity to capture shifting enterprise demand and outperform less agile competitors. Insights at a Glance Market Share Momentum ...

Analyst(s):   Gurjyot Uppal   |   Vivek Tiwari   |   Christian Canales
Premium Research Mar 2026
... Gartner First Takes Fresh insights on emerging trends The war in the Middle East has significant business impact for organizations both within and outside the region. Gartner has identified critical next steps for heads of HR, IT and I&O, finance, information security, supply chain, and communications ...

Analyst(s):   Pete Shoard   |   Vaughan Archer   |   David Gonzalez   |   Christie Struckman   |   Paul Catherwood   |   Mary Mesaglio   |   Trisha Rai   |   Lydia Leong   |   Suzie Petrusic   |   Elizabeth Kilbride
Research Feb 2026
... Access Insights Already a Gartner client? Given their potential business impact for HR, AI agents have become one of the most discussed trends in HR technology. This research helps CHROs identify high-impact use cases, technologies and pilot strategies to confidently start their AI agent journey and ...

Analyst(s):   Josie Xing   |   Stephanie Clement   |   Chris Hester
Announcement October 21 2026
... Spending to Grow 15% in 2027, Totaling $7.35 Trillion ORLANDO, Fla., October 21, 2026 With AI Investment Accelerating Across the Technology Stack, IT Spending Will Cross the $7 Trillion Mark for the First Time Worldwide IT spending is expected to reach $7.35 trillion in 2027, up 15% from 2026, according to ...
Research Jan 2026
... CIOs and technology executives identified generative AI as the technology area that will see the highest average funding increases from 2025 through 2026. Software engineering leaders require a strategic roadmap to move beyond prototyping to scale AI-embedded applications. Overview Introduction Envision ...

Analyst(s):   Brent Stewart   |   Joachim Herschmann   |   Jim Scheibmeir
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