... The conversational AI platform market is rapidly changing due to advances in generative and agentic AI, coupled with M&A trends, making vendor selection more complex than ever before. Enterprise application leaders can use this RFP toolkit to streamline procurement and ensure optimal platform alignment ...
Analyst(s): Justin Tung | Gabriele Rigon | Arup Roy | Uma Challa
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Gartner First Takes Fresh insights on emerging trends Salesforce Agentforce is an embedded agentic AI add-on for Salesforce’s CRM and CX products (e.g., Service and Marketing Clouds) and a platform for creating custom agentic workflows. Notable developments include new nondeterministic reasoning, Vibes ...
... Gartner First Takes Fresh insights on emerging trends AI accounts receivable agents speed up collections, reduce manual effort, and improve customer experience at scale. CFOs should reference this implementation guide to support leaders and teams as they assess, pilot, and operationalize this AI use ...
Analyst(s): Ash Mehta | Alex Levine | Marco Steecker | Twisha Sharma
... This Excel tool helps CISOs evaluate and model best-, base-, and worst-case scenarios across people, processes, tools, and technology. Use this tool to quantify trade-offs, document assumptions, and compare how different investment decisions impact overall cybersecurity spend. When to Use Directions ...
Analyst(s): Elizabeth Davis | Fadeen Davis | Tisha Bhambry
... CIOs don’t know which capabilities are best suited for AI augmentation. This easy-to-consume graphic will help CIOs understand the impact of AI oncybersecurity capabilities and inform their technology augmentation plans accordingly. Overview Gartner Recommended Reading Gartner Insights Abstract ...
... Q1 2026 Pathways to Growth in2026 Chief Sales Officers (CSOs) are entering 2026 with heightened demands for growth, transformation, and innovation. Equip your team with proven solutions to meet these challenges and drive results. Highlights from this issue include: CSO Leadership Vision for 2026: Growth ...
... Initiatives at Banks and Investment Services Firms IT Cost Optimization Initiatives: The Top Threes Business Cost Optimization Initiatives: The Top Threes The Top 10 Global Banks’ Cost Optimization Initiatives in 2017-2018 Gartner Recommended Reading Gartner Insights Abstract ...
... success. Join this complimentary Gartner CIO webinar as a Gartner expert presents a set of leadership tactics designed to shape executive success in2026. Discover targeted actions that enable CIOs to enhance their leadership across various levels, including the CEO and board, the C-Suite, external stakeholders ...
... time. Authentic Achievements in ESG: Sixty-three percent of Gartner Supply Chain Top 25 companies and masters score 10/10 on ESG. Human-centric Digital Automation: Leaders focus on reducing cognitive overload and make the development of a new employee value proposition a top priority. It’s not too late ...