... Access Research Already a Gartner client? This 2026 Strategic Roadmap guides service leaders to evolve roles, performance, and enablement, bridging today’s assisted customer service with a future where technology-augmented human agents deliver scalable, sustainable business success. Overview Introduction ...
Analyst(s): Jonathan Schmidt | Kathy Ross | Eric Keller | Rupinder Chandhok | John Quaglietta
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... Cybersecurity leaders often struggle to explain complex budget changes to business stakeholders without clear data visualization. Use this customizable waterfall chart template to highlight key drivers of budget variance and support data-driven discussions oncybersecurity investments. When to Use Directions ...
... Cybersecurity leaders struggle to measure AI risks (and benefits), impacting cybersecurity risk management and investment decisions. Use outcome-driven metrics to support concrete expressions of your AI risk posture that are linked to desired business outcomes. Insights at a Glance Issue Impact More ...
Analyst(s): Jeremy D'Hoinne | Paul Furtado | Paul Proctor | Richard Addiscott | Christopher Mixter
... New California regulations demand rigorous annual cybersecurity audits and privacy assessments for high-risk data processing activities and AI-driven decisions. Cybersecurity leaders mustact now to realign governance criteria and demonstrate compliance to avoid surging enforcement fines. Insights at ...
Analyst(s): Nader Henein | Stefan Dumitrescu | Shadrock Roberts
... companies is a story of “pluses”: humans plus agents, products plus services, and inventory plus experiences. CIOs can use these insights to explore the trends shaping consumer industries through 2040, when technology leverage moves beyond product-centric models to curated, outcome-driven experiences enabled ...
... Gartner First Takes Fresh insights on emerging trends Moonshot AI’s core technological advantage in its Kimi model series lies in its approach to architecture and training stability. Its recently released Kimi K2 model focuses on agentic capabilities to meet the requirement of AI agent development. Moonshot ...
... Gartner First Takes Fresh insights on emerging trends Meta’s key AI products include the Llama family of large language models, seen as one of the key challengers in the AI models race. Llama 4 is a multimodal and open-weight model, supporting a large context size while allowing local deployment and ...
... Gartner First Takes Fresh insights on emerging trends IBM announced on 8 December 2025 its intention to acquire Confluent, which will disrupt the event broker and event stream processing markets. This research explores the impact to existing and prospective customers of both vendors and provides guidance ...
Analyst(s): Andrew Humphreys | Andrew Lerner | Gary Olliffe | Keith Guttridge