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Research Dec 2025
... Access Insights Already a Gartner client? This document outlines the process along with best practices and resources available to support organizations undergoing benchmarking exercises using the Gartner self-service Infrastructure tool. Overview Analysis Gartner Recommended Reading Gartner Insights Abstr ...

Analyst(s):   Prachi Tyagi   |   Eric Stegman   |   Aditi Sharma   |   Jamie Guevara   |   Pankaj Mehta
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Research Dec 2025
... cost optimization will become increasingly important. IT leaders must quantify and communicate the benefits of collaboration, innovation and transformation being promised, as well as the steps they take to keep unnecessary spending in check. This research contains high-level Digital Workplace Services ...

Analyst(s):   Eric Stegman   |   Aditi Sharma   |   Prachi Tyagi   |   Pankaj Mehta   |   Jamie Guevara
Research Dec 2025
... cost optimization will become increasingly important. IT leaders must quantify and communicate the benefits of collaboration, innovation and transformation being promised, as well as the steps they take to keep unnecessary spending in check. This research contains high-level IT Service Desk cost efficiency ...

Analyst(s):   Jamie Guevara   |   Prachi Tyagi   |   Eric Stegman   |   Aditi Sharma   |   Pankaj Mehta
Research Nov 2025
... Access Insights Already a Gartner client? Legacy IT operating models will not deliver on the promise of AI value to the enterprise. To stay relevant in the age of AI, CIOs must use AI to overhaul sourcing and automate back-office IT processes, while deploying and orchestrating agentic AI enterprise deployments ...

Analyst(s):   Chet Geschickter   |   Remi Gulzar   |   Stewart Buchanan   |   Brandon Germer
Webinar December 16 2025
... ...
Announcement February 16 2022
... out in this scenario, they must make sure that they can execute based on the customer and employee expectations the company has set,” Buytendijk said. “Don’t think that just paying lip service is sufficient. It can backfire and isn’t authentic. When companies can’t act immediately, leadership must explain ...
Premium Research Mar 2025
... In response to U.S. federal policy changes on DEI, product leaders should adapt external DEI messaging to focus on core business values and outcomes. However, a continued commitment to diversity and inclusion fundamentals may provide a competitive edge amid sustained preference by buyers. Overview Analysis ...

Analyst(s):   Molly Beams   |   Michelle Bazargan   |   Erin Gordon   |   Lauren Maiya   |   Elisabeth Torres-Schulte   |   Jennifer Barry   |   Chrissy Healey
Premium Research Sep 2025
... The 2026 Gartner CIO and Technology Executive Survey offers a comprehensive look into CIOs’ strategic priorities and the changing technology landscape. This research helps insurance CIOs prioritize business, technology, and leadership initiatives amid ongoing volatility. Gartner Recommended Reading ...

Analyst(s):   Kimberly Harris-Ferrante
Conference Highlight November 18 2025
... Agent-centric I&O is an archetype for organizing IT I&O. It is designed to exploit agentic AI in making autonomous and semiautonomous decisions to act toward organizational goals.” “Agent-centric I&O requires changes in all aspects of I&O – infrastructure, operating models and organizational data.” Journalists ...
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