... Access Insights Already a Gartner client? AI presents the opportunity for heads of I&O to redefine I&O’s identity, moving from reactive support to strategic enabler of business transformation. Success demands that heads of I&O embrace AI strategically and establish strong guardrails to improve AI gove ...
Analyst(s): Tom Cipolla
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... SAP’s updated patch actively blocks ODP-RFC data extractions to third-party tools starting June 2026. Data and analytics leaders must urgently audit integrations and transition to compliant RFC alternatives to prevent immediate data pipeline failures and avoid possible unbudgeted data egress fees. Insights ...
... Brand offers enormous growth potential in the age of AI, yet most organizations are failing to capitalize on it. Use this research for key insights from Gartner’s 2026 Brand & Strategy Survey across six industries: banking and investing, insurance, healthcare delivery, pharma, and manufacturing and tech ...
... client? MDR services provide customers with remotely delivered, human-led, turnkey, modern SOC functions, ultimately delivering cyberattack disruption and containment. Cybersecurity leaders should use this research to identify MDR services that meet their business-driven risk requirements. Overview Strategic ...
Analyst(s): Angel Berrios | Andrew Davies | Pete Shoard
... by Cisco and Palo Alto Networks in the identity access management market are driven by identities extending to AI agents and machines. This research helps cybersecurity leaders and CIOs emphasize an identity-first approach and collaboration between IAM and cybersecurity teams. Insights at a Glance Issue ...
... stay ahead, customer service leaders must focus on leveraging enhanced analytics, optimizing knowledge management, and using agent assist techniques to enhance the assisted-service experience.” As Assisted Service Grows in Complexity, Agent Assist Enters The Top 10 Gartner predicts that by the end of ...
... priorities are poised to participate in a digital ecosystem of connected service networks. A focus on interoperability and an external orientation that embraces interdependence are critical to success. Survey Objective Data Insights Top, Typical and Trailing Performers Top Performers Are Rewarded for Results ...
... This Consult the Board survey summary features inputs from 16 Information Risk Management Research Board members on their approaches to measuring and validating cybersecurity maturity, identifying factors to define target maturity levels, and linking the maturity levels to financial outcomes. Overview ...