... Access Insights Already a Gartner client? Constant change is the new normal, and top-down change management cannot keep up. This guide will help CIOs successfully manage more frequent changes, such as those necessitated by COVID-19, by co-creating change management plans with employees. Overview Steps ...
Analyst(s): CIO Research Team
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... initiatives are once again accelerating as industry cash flows have improved. And expectations have risen for IT contributions to progress. CIOs can use 12 top practices common among leading oil and gas companies to reinvigorate and guide the digital efforts of their own enterprises. Overview Introduction Analysis ...
... hasn’t yet made a material difference to financial results in most enterprises, but boards of directors still expect it to be influential. CIOs should propose digital technology investments that address the board’s top business challenges in 2020. Overview Introduction Analysis Gartner Recommended Reading ...
... AI is poised to redefine customer service operations. This research identifies and ranks the top 20 AI-driven use cases that customer service and support technology leaders can leverage to transform the service department. Overview How to Use Use-Case Scoring Breakdown Pipeline Gartner Recommended Reading ...
... Filling talent gaps is top-of-mind for executive leaders, but most rely on outdated talent strategies that cannot keep pace with growing demand. CIOs can find out how organizations are rethinking work design to meet talent demands by maximizing the productivity and capabilities of existing talent. Recommended ...
... Companies are facing a plethora of risks from COVID-19 and must work quickly to identify ways to address them. Legal leaders will play a critical role in this process. This research will aid legal leaders in understanding and addressing the top risks from COVID-19. Overview Conclusion About This Research ...
... Already a Gartner client? Use this diagnostic to benchmark your effectiveness in the midsize enterprise CIO role. Receive targeted recommendations to develop the four distinct categories of behaviors and mindsets that differentiate top IT leaders at midsize enterprises. Overview About the Tool and Its Results ...
... Rising government retirements, combined with fewer people pursuing public sector careers and unclear career pathways, have made talent a top priority for CFOs. This research outlines a three-point strategy to enhance succession planning while also attracting and retaining the best finance talent. Overview ...
... The CSP-OT market reached $157.2 billion in 2020; it is expected to grow by 3.1% to $162 billion in 2021. 5G, particularly in China, drove 2020 growth and established vendors benefited. Technology and service providers will note that the top 3 vendors generated nearly 51% of the total market revenue. ...