... Access Insights Already a Gartner client? Organizations often fail to capitalize on the data captured to measure SLA attainment. This guidance explains how to turn SLA data into a diagnostic engine, enabling proactive, data-driven service improvement and stronger vendor governance to reduce cost, risk ...
Analyst(s): Mark Whitehouse
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... Agentic AI has changed your enterprise application strategy, life cycle, and modernization practices. Before rushing to implement AI agents, heads of applications should use a new framework: map business capabilities to AI, use Gartner Pace Layers, and apply AIR layer models. Insights at a Glance Issu ...
Analyst(s): Jason Wong | Tad Travis | Andrew Gianni
... AI’s impact is fundamentally changing how banks operate, compete, and address customer needs and wants. Bank CIOs can use this research to prioritize seven foundational capability workstreams that will enable them to successfully support AI-led autonomous and agentic banking across their enterprise. ...
... Access Insights Already a Gartner client? Software engineering leaders must require platform teams to configure AI coding agents with organizational context, enforced standards and verification through a domain-specific harness before scaling SDLC automation or face decreased productivity from low-qua ...
... CSCOs face relentless cost pressures amid geopolitical and market disruptions. This note explores AI use cases that help CSCOs meet financial mandates, uncovering cost management opportunities while maintaining service levels in volatile conditions. Insights at a Glance Strategic Planning Assumption Is ...
... Access Insights Already a Gartner client? Critical insight and perspective from James Bourke, Director Analyst Gartner Recommended Reading Gartner Insights Abstract ...
... Access Insights Already a Gartner client? Website experiences misaligned with customer and business needs, and machine requirements can reduce customer satisfaction and stifle business performance. CMOs must define clear objectives and document scope that serves both human and machine audiences to avo ...
... Access Insights Already a Gartner client? Many AI initiatives in banking over the past few years focused solely on improving human worker productivity, with underwhelming results. AI agents have enabled banking leaders to start implementing “digital worker” use cases, which can entirely replace existi ...
... Following license changes in the Broadcom VMware portfolio, organizations are considering cloud IaaS as an alternative hosting environment. This research helps I&O technical professionals build a cloud business case to determine whether a lift-and-shift migration to the public cloud would be benefic ...