... Access Insights Already a Gartner client? Critical perspective and insight from Russ McCall, Director Analyst. Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Russ McCall
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... Access Insights Already a Gartner client? Sales operations leaders need a structured way to determine whether to build, buy, or blend AI agents. While most organizations will ultimately land on a blended approach, the wrong decision can lead to overspending, low adoption, and solutions that are diffic ...
Analyst(s): Bill Yetman | Kelly Fischbein | Melissa Hilbert
... Access Insights Already a Gartner client? CIOs must engage stakeholders throughout the IT strategy process to ensure alignment with business priorities and smooth execution. Use this research to identify key stakeholders and tailor engagement methods to enhance strategy relevance, ownership and suppor ...
... Access Insights Already a Gartner client? A key AI-era leadership risk is underalignment, not misalignment — when executives agree on goals but diverge on reasoning, values, and methods. CIOs must use one-on-ones as alignment infrastructure to surface gaps, align decision logic, and accelerate decisio ...
Analyst(s): Don Scheibenreif | Maria Cristina Bello | Madelin Santana | Matthew Colletti
... A majority of Gartner clients are licensing M365 E5 and there was significant interest in M365 E7 in 2Q26. However, heads of IT procurement must work with IT leaders to assess if — and when — the extra capabilities of larger M365 editions will warrant the licensing cost uplift in the longer term. Ins ...
... Access Insights Already a Gartner client? HR-led AI initiatives that focus on the HR function first risk widening the credibility gap between CHROs and the C-suite. To restore relevance, CHROs should bring work insight to business decisions, evolve HR into a capability builder, take ownership of workf ...
... Trust, rather than intelligence, serves as the primary barrier to scaling agentic AI. Prior to scaling any agentic AI initiatives, CSP CIOs must implement an agentic trust fabric — an integrated control framework that enforces trust-in-the-loop governance using continuous auditability, dynamic guard ...
Analyst(s): Sylvain Fabre | Ajit Patankar | Jon Dressel | Peter Liu
... digital twins and adoption of generative AI for network operations are driving CSP investments. With the changing priorities of the CIOs, they should utilize this research to understand the market direction and update their sourcing strategy to meet their top demands. Overview Market Definition Market ...
Analyst(s): Kameron Chao | Pulkit Pandey | Peter Liu
... Analysis Research Highlights Gartner Recommended Reading Note 1: Distribution of Outcomes Associated With Top Technologies — Methodology Note 2: Gartner Eye on Innovation Gartner Research ...
Analyst(s): Van To | Ankita Srivastava | Chris Regan