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Premium Research May 2022
... CSPs can link customer journey improvements to employee experience to enhance business outcomes in a new hybrid future of work. CSP CIOs can use this trend analysis to explore how to support a “total experience” strategy to improve customer centricity, growth and employee satisfaction. Overview Strategic ...

Analyst(s):   Susan Welsh de Grimaldo   |   Juha Korhonen
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Premium Research Jul 2025
... Executive leaders responsible for sustainability need to ground their efforts in the topics that are most relevant for their organizations. This research index provides Gartner insights on the top 10 most commonly addressed ESG and sustainability issues. Analysis Research Highlights Gartner Recommended ...

Analyst(s):   Shanna Grafeld   |   Lillian Oyen-Ustad   |   Kristin Moyer
Research Sep 2026
... autonomous AI agents. Heads of I&O must lead an agile, collaborative, six-phase approach that aligns governance maturity with business risk. Rather than top-down constraints that trigger shadow AI, I&O must collaborate with stakeholders to deliver a governed production environment. Insights at a Glance Impact ...

Analyst(s):   George Spafford   |   Chris Saunderson
Research January 28 2026
... Track and Assess Disruptive Trends Analyst(s): Peter Skyttegaard, Frank Buytendijk, Mordecai Some enterprises emerge stronger after disruptive events, while others are left behind. Given their vantage point in the organization, CIOs can lead the discovery of disruptive trends and technologies, bring understanding ...
Webinar December 26 2025
Watch this complimentary Gartner tech and service provider webinar to hear actionable guidance on optimizing emerging technology investments.
Research Jun 2025
... organizations pursue digital transformations and criminals evolve their techniques, cybersecurity leaders must refine their tactics to prepare and respond to threats. Overview Introduction Analysis Gartner Recommended Reading Note 1: Top Threats Over the Years Note 2: A Nonexhaustive List of Malware Targeting Industrial ...

Analyst(s):   Akif Khan   |   Dennis Xu   |   Sarah Almond   |   Nahim Fazal   |   Charlie Winckless   |   John Collins   |   Evgeny Mirolyubov   |   John Watts   |   Paul Furtado   |   Franz Hinner   |   Mark Horvath   |   Jeremy D'Hoinne   |   Avivah Litan   |   Dionisio Zumerle   |   Andrew Walls   |   Mark O'Neill   |   Katell Thielemann   |   James Hoover   |   Pete Shoard   |   Oscar Isaka
Premium Research Apr 2026
... Many strategies fail due to insufficient labor capacity for effective execution. Existing obligations and unplanned work divert resources, leaving strategies abandoned. This research helps IT operations specialists and their management find ways to free up capacity to support strategic initiatives. ...

Analyst(s):   Steve White
Insight December 15 2025
... reduce spend. Without clear use cases, budgets risk being cut before results are realized. Complexity is the top barrier to adoption. High performers overcome this by templatizing operations for easier deployment and governance. Use the “four S’s” to evaluate use cases: Supportive. Aligns with business ...
Insight August 20 2024
... stakeholders Harness top trends to optimize government tech Use three tactics to modernize government technology despite skill shortages, tight budgets and increased regulations. A rise in cyberattacks is driving governments to adopt new security approaches. As a top target for attack, governments face ...
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