... Communications service providers are extending consumer self-service capabilities to business customers to reduce cost and improve customer experience. This research shows product leaders how online portals, applications and APIs offer self-service improvements that will become standard in B2B. Overv ...
Analyst(s): Khurram Shahzad | Susan Welsh de Grimaldo
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... Increasing risk appetite has led to a disconnect between quality objectives focused on mitigating risk and corporate objectives. To maintain a value-add position in the organization, quality leaders must align with corporate objectives by adopting a balanced approach to enable and mitigate risk. Over ...
... enterprise architecture address top priorities Define Enterprise Architecture Metrics That Demonstrate Value Delivery Demonstrating the value enterprise architecture delivers is critical. This Accelerator helps heads of enterprise architecture prioritize key initiatives and develop outcome-driven metrics that ...
... Access Insights Already a Gartner client? In 2026, the growing complexity and scale of AI is driving cybersecurity leaders to rethink identity governance strategies. This research is crucial for buyers, as it highlights emerging risks and opportunities, enabling informed decisions in the evolving IGA ...
Analyst(s): Steve Wessels | Paul Mezzera | Rebecca Archambault | Brian Guthrie
... customer experience (CX) than ever before, giving CIOs unique opportunities to shape and elevate how organizations engage with customers. As the demand for CIO involvement in CX grows, what role should they play in driving these initiatives? This session explores practical ways CIOs can influence CX, such ...
... Global digital leaders must navigate the rapid waves of emerging technologies transforming products, businesses and markets while driving increasing disruptions. This research highlights ten emerging technologies with business impact potential, presenting future opportunities and risks to avoid. Stra ...
Analyst(s): Tsuneo Fujiwara | Apoorva Chhabra | Owen Chen | Daniel Sun | Mordecai . | Christian Stephan | Monica Basso | Brian Prentice
... Data agents are a top priority in China’s D&A practices, moving from concept to real-world deployment. They automate complex D&A workflows using knowledge and LLM‑based reasoning, replacing some traditional work with autonomous, task‑oriented services. D&A leaders must explore this trend, identify the scope ...
Analyst(s): Xingyu Gu | Fay Fei | Julian Sun | Mike Fang
... user‑centric services. Amid global uncertainty, how do I plan effective cybersecurity strategies? Align investments, roles and tactics to strengthen security and trust. How can my organization deploy AI safely and quickly for better outcomes? Adopt strong governance and architecture to embed AI into ...