... customer experience (CX) than ever before, giving CIOs unique opportunities to shape and elevate how organizations engage with customers. As the demand for CIO involvement in CX grows, what role should they play in driving these initiatives? This session explores practical ways CIOs can influence CX, such ...
Analyst(s): Ilona Hansen
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... and exploit new areas of opportunity. Join this complimentary Gartner webinar as a Gartner expert explores healthcare and life sciences predictions for 2025. This insight will help empower healthcare and life science CIOs and their teams to reach beyond the status quo and identify new ways to deliver ...
... Communications service providers are extending consumer self-service capabilities to business customers to reduce cost and improve customer experience. This research shows product leaders how online portals, applications and APIs offer self-service improvements that will become standard in B2B. Overv ...
Analyst(s): Khurram Shahzad | Susan Welsh de Grimaldo
... Join this exclusive webinar to discover the latest research on tech buying behavior in the healthcare industry. This session will provide product leaders with actionable strategies and data-driven insights to achieve their growth goals. Session Description Learning Objectives Gartner Recommended Readin ...
... Increasing risk appetite has led to a disconnect between quality objectives focused on mitigating risk and corporate objectives. To maintain a value-add position in the organization, quality leaders must align with corporate objectives by adopting a balanced approach to enable and mitigate risk. Over ...
... Gartner for Customer Service & Support Leaders Accelerate outcomes with AI-powered tools, on-demand insights and interactive experiences. Top questions from customer service and support leaders — and how we answer them What business outcomes can AI drive for customer service? Deliver high-value interactions ...
... the enterprise operating model inhibits achievable value from AI investments. These insights will help executive leaders understand and better prepare for how AI will impact business operations, ultimately forcing an enterprise operating model redesign. Overview Strategic Planning Assumptions Analysis ...
Analyst(s): Miles Gibson | Maddie Otter | Janelle Hill
... Use the 2026 Gartner CIO and Technology Executive Survey findings to learn how CIOs in global enterprises manage strategic business, technology and leadership priorities in the face of ongoing volatility. Gartner Recommended Reading Gartner Research ...
... will grow 247% in 2026 and 19% in 2027 as prices increase 199% and 2% respectively due to a 6.9% and 3.6% undersupply. Wafer reallocation to meet AI memory demand will result in a 12% impact on Smartphone and PC production. Server demand accounts for 47% revenue and 40% bits in 2026. Opportunity Overview ...