... Top Predictions for Customer Service Leaders in 2022 and Beyond Establish a new “customer-service-first” identity for future success. The perceived leverage customers possess has shaped the customer service identity over the past decade as a function fully committed to delivering support on the customer ...
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... Access Insights Already a Gartner client? An increasing chasm exists between an organization’s value proposition and the value that customers realize. Efforts to close this gap are often supplier-centric, which can result in losing sight of the customer’s perception of value. As customers have greater ...
Analyst(s): Kelly Fischbein | Daniel Hawkyard | Robert Blaisdell | Greg Hessong
... Access Insights Already a Gartner client? Critical perspective and insight from Dennis P. Gannon, VP Analyst. Gartner Recommended Reading Gartner Insights Abstract ...
... Access Insights Already a Gartner client? Translate AI investments and innovation into tangible business outcomes, focusing on operational efficiency, new growth opportunities and improved profitability. Analysis Gartner Insights Abstract ...
... Access Insights Already a Gartner client? Macroeconomic, geopolitical and social volatility, combined with the risks and opportunities of AI-driven business models, demand that GCs take a more active role in strategically supporting their businesses. This includes navigating the AI-driven economy (pro ...
... Access Insights Already a Gartner client? In an increasingly complex and demanding business environment, risk and process owners are challenged to manage numerous competing and urgent priorities. To stay ahead, CAEs must raise the “insight bar” by building capabilities and adapting processes to ensure ...
... Access Insights Already a Gartner client? CEOs increasingly perceive CIOs as mere custodians of back-end systems. To shift this narrative, platforms offer a strategic pathway — enabling CIOs to directly link business outcomes with foundational technology capabilities. It’s time to stop conflating plat ...
... Access Insights Already a Gartner client? A supercycle is a period of sustained growth driven by enterprise adoption of new technologies. Each supercycle has its own rules and ways of working. Providers playing by the old rules put themselves at a disadvantage in the AI race. Analysis Gartner Insights A ...
... Access Insights Already a Gartner client? AI technology is redefining the scope and responsibilities of CPOs and their teams, creating an inflection point in the value product management delivers. CPOs must reconstruct their product organizations to fully capture the opportunity AI provides to improve ...