... Access Insights Already a Gartner client? As service organizations lead the charge in customer-facing AI, their role in supporting customer experiences is magnified. Service leaders must take the opportunity to expand how service is delivered through preemptive actions and interaction handling designe ...
Analyst(s): Daniel O'Sullivan | Brad Fager
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... Access Insights Already a Gartner client? Heads of I&O must reposition technical debt as a business risk and not a technology risk. It is a direct barrier to strategic AI platform investment and deployment, not just a roadblock to new infrastructure deployment. Organizations must effectively manage te ...
Analyst(s): Joe Antelmi | Nathan Hill | Federico De Silva
... Access Insights Already a Gartner client? Improving sales productivity with AI requires more than just adding new technology to existing processes. CSOs must decouple revenue from headcount and focus on the workflows and metrics that drive results. By adopting this strategy, CSOs can transform sales p ...
Analyst(s): Betsy Gregory-Hosler | Robert Blaisdell | Dan Gottlieb
... on emerging trends xAI’s Grok is distinguished by rapid model releases and substantial compute investments. With a negligible enterprise market share in 2025, Grok adoption is limited by significant governance gaps. However, xAI’s aggressive innovation positions Grok to join the ranks of top enterprise ...
... Takes Fresh insights on emerging trends Anthropic has successfully competed against larger players in a very contested sector, establishing strong positions in software code generation and enterprise solutions via its Claude family of models. CIOs should see Anthropic as a top-tier model provider, especially ...
Analyst(s): Arun Batchu | Mark Driver | Ray Valdes
... more digital. How can finance leaders support this trend of strategic business change?
Prepare for more deeply disciplined exploitation of the digital business changes ahead.
Deploy expertise in support of deep digital business change.
Drive business model changes and start breakthrough operating model ...
... expansion, risk management is at the table in terms of board member priority. There has been an 85% YoY increase in risk management being held as a top five priority for board members and now the spotlight is shining on risk management as it becomes, no longer, a backroom process but a board room necessity. It ...
... Data mesh is often misapplied only as a technical construct, yet its success depends on reconfiguring organizational structures and distributing ownership across business domains and IT. Data and analytics leaders must address cultural barriers and selectively apply data mesh principles so that it c ...
... Operational effectiveness and cost reduction will force early adoption of energy-efficient generative AI hardware technology. Product leaders must align their offerings with client goals, providing solutions that are easy to deploy, cost-effective and capable of minimizing system power consumption. O ...
Analyst(s): Menglin Cao | Gaurav Gupta | Alan Priestley | Joseph Unsworth | Akhil Singh | Nikita Singh